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View Full Version : New upgrade killed my brother's toon on his old ipod



jeazahi
11-13-2012, 01:58 PM
since he was logging in as "guest", I don't suppose there's anyway to get his toon or it's inventory back?

Suentous PO
11-13-2012, 02:02 PM
Have you tried to email support yet?

jeazahi
11-13-2012, 03:32 PM
Aren't these forums provided by Spacetime for user support?

Deathpunch
11-13-2012, 03:33 PM
I would contact support, as STS does not discuss account information on the forums.

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Sent from my HTC Evo 3D

Energizeric
11-13-2012, 03:34 PM
I'm sure his toon still exists, so he should email sts and give his toon's name. Did he still use a password to login? He would need some way to prove that the toon was his.

razerfingers
11-13-2012, 03:38 PM
Aren't these forums provided by Spacetime for user support?

Not technically. They can be but then again you'll get some community opinions too like me as opposed to devs so it would be easier to email support at support@spacetimestudios.com

Sent using blood on a bathroom wall

jeazahi
11-14-2012, 08:59 AM
I'm sure his toon still exists, so he should email sts and give his toon's name. Did he still use a password to login? He would need some way to prove that the toon was his.

He signed in as guest. There didn't seem to be a need to create an account since he only used his ipod and nobody else used it either.

jeazahi
11-14-2012, 09:01 AM
Have you tried to email support yet?

Emailed and waiting for support.

jeazahi
11-14-2012, 09:03 AM
Not technically. They can be but then again you'll get some community opinions too like me as opposed to devs so it would be easier to email support at support@spacetimestudios.com


Since signing in as guest is offered by the program, I doubt we're the only ones affected. I might be a good idea to have a public post on how to recover from this.

jeazahi
11-19-2012, 02:15 PM
Filed a request and after a few days, support made a new account and added the toon to it :)