View Full Version : Platinum purchase unavailable
Invoice
10-23-2024, 10:16 PM
Is plat servers down ? I'm trying to buy some platinum but it keeps showing me this. I have full connection and it still keeps loading, i tried relogging but it still shows the same thing @asommers @Cinco https://uploads.tapatalk-cdn.com/20241024/4f12176b663938d985730cfe9f7545f6.jpg
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asommers
10-23-2024, 11:05 PM
I've just seen this with the STS client, we'll look into it. Have you tried the Google Play Store client?
-ALS
Invoice
10-24-2024, 01:31 AM
I'm on mobile, and i don't see a google play store client anywhere. I've refreshed my AL plat store and relogged almost 10 times, and still won't let me connect to buy platinum. My in game name is Immortaltwo
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asommers
10-24-2024, 02:17 AM
There’s no need to keep trying, looks like there is an issue with the client downloaded from our website. I was wondering if you had tried the app downloaded from the Google Play Store. If not, you will need to wait for us to find/fix whatever the issue is.
-ALS
Invoice
10-24-2024, 02:18 AM
okay hopefully it'll be fix before week 2 halloween, I'm trying buy the packs etc. [emoji1374]
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Futumsh
10-24-2024, 07:30 AM
If you're having issues, you can always use the web store (https://store.spacetimestudios.com/WebStore/store.jsp?game=069db975-33a5-43be-9d20-a680fbc6537) directly.
It looks like you're probably using the google play version of the app.
When it gets in this state, more often than not it means google play services has hung.
* Try rebooting your device
* Try updating google play services