My accounts are gone, is it normal?

[Darkvikingvtv]

Hello I’ve had this game since like 2016 something like that I stopped logging in around 2023 maybe? Now that i logged in I found all my characters are gone, I was collecting some cool vanity’s over time, is it normal for all characters to be deleted over time?

[Darkvikingvtv]

I’d appreciate any help I seem to not get a response from sts

[Adek Nakal]

Yes this is normal

[Murraya]

I think that's normal, because sts once said in one of the threads that they will delete data from accounts that have been inactive for a long time.

[Murraya]

So for anyone who wants to take a temporary hiatus, at least they have to check or log in regularly, to avoid something like this happening in the future.

[asommers]

I’d appreciate any help I seem to not get a response from sts

You didn’t specify a ticket number and I don’t know when you emailed, so all I can say is just be patient. You can also PM me the details.


Yes this is normal


I think that's normal, because sts once said in one of the threads that they will delete data from accounts that have been inactive for a long time.

This is nonsense. We only delete accounts that have requested deletion.

Show the quote, link the thread, or don’t say “sts once said”. Your choice.

-ALS

[Murraya]

Why do I say it's normal because I experienced it, one of my old accounts no longer exists, when I logged in I was asked to create a new character.

And I had sent an email to support at that time, and got a reply that the old account could not be used because it had been inactive for a long time, I forgot the details.

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[seasonedchicked]

You didn’t specify a ticket number and I don’t know when you emailed, so all I can say is just be patient. You can also PM me the details.





This is nonsense. We only delete accounts that have requested deletion.

Show the quote, link the thread, or don’t say “sts once said”. Your choice.

-ALS.

Sent from my SM-F956U using Tapatalk

[Futumsh]

Closing. We don't delete an account unless the account owner chooses to. Most likely you logged in with a different credential type or email if you think it's gone. Support may be able to help you (link (https://support.spacetimestudios.com/hc/en-us/requests/new)).

[Darkvikingvtv]

I contacted support 2 days ago about my deleted characters ticket (551149) I’ve provided proof they were my characters via email but I haven’t got a single reply yet, I’d feel so sad to know there’s no chance of getting them back and starting a new character isn’t a option I had many collectibles and pets I was proud of. Is there another email that I can contact or a Dev on here were I can send them the proof I have and hopefully resolve something?

[Darkvikingvtv]

I want to give a huge thanks to STS for helping get back my characters!

I’m currently lvl 67 I’ll be going to cap lvl, I’ll be needing new friends incase anyone wants to add me mi ign is Exodiz I’ll also be looking for a guild incase anyone can invite me to an active guild, thanks.