platinum not in my account

[menacer]

hi,

I have ordered platinum a few times on my account with no issues however last night i purchased 10 and it did not show and the same thing has just happened about 10 minutes ago.

Thanks,

Adam

[Samhayne]

Hey Adam,

We're sorry to hear there is a delay in getting your Platinum to you. There are many different systems involved in in-app purchase transactions (many of which are out of our control) that can lead to this delay.

Your best course of action is to write our Support Team an email with the details, including your character name and your order number. Here is a support article: http://support.spacetimestudios.com/customer/portal/articles/963728-i-purchased-platinum-but-i-have-not-received-it-yet-

I hope that helps!
-Samhayne

[menacer]

How do i find my order number, it just went through the plastered on my phone