Question about support response time!

[Doogyplum ツ]

Hi all! Some of you know me, some of you don't... probably should know me though. I recently received a permanent-ban which I feel is unjust, but I am well aware bans should not be discussed on the forums so I will say no more. Anyways I emailed support about three weeks ago at this point, possibly a few days less than three, and they responded within two-three days. This waiting period was fine and I received the expected response. I replied to the ticket hoping to defend my case, that was about two weeks ago. When no response had come within four days I emailed once again with the same defense... neither email has received a reply. In my experience (since the beginning of pl) support has never taken this long to get back to me. Am I wrong about the waiting period and should I just keep waiting, or give up and start looking for a new hobby? Thanks for your time,

~ Doogy

[The Happiness]

It would suggest that your ban appeal was unsuccessful. You could try pming a dev but maybe it is time to look for a new hobby?

[DocDoBig]

I heard Support is having problems , they even look for new Support Specialists atm
http://www.spacetimestudios.com/content.php?414-Check-out-our-current-open-positions


We are looking for enthusiastic, personable, and detailed oriented people with great communication skills to join our Customer Support team. If you are an avid gamer and enjoy helping others we might have just the role for you!

[Extreme]

I heard Support is having problems , they even look for new Support Specialists atm
http://www.spacetimestudios.com/content.php?414-Check-out-our-current-open-positions

Woah.. Thanks yo

[Doogyplum ツ]

Thanks all, 'ill see what I can do. Also, good information to know! Maybe there's still hope.

[Schnitzel]

I think I remember a dev saying if you were banned, sts support wont reply to your email
I could be wrong..

[The Sadness]

Were you the 'no buff pro'? :D

[Roberto077]

Support needs some support with giving their support.