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View Full Version : Support link... Unable to login... Plat purchase question



Jupitaloo
04-15-2013, 11:10 PM
When I click the "Support" link from the menu-bar, it opens a new tab/window... I think the sign in button is broken as it does not seem to point to a login action... It does nothing when pressed. I've tried it on 3 different browsers now.

Is there an email address I can use to ask a support question to STS regarding platinum purchases?

Just in case, I will post my question here as well...

I've had a STS account since the very beginning and have just started playing Arcane Legends (Awesome game btw!!) ... I noticed a banner (in-game) saying my first platinum purchase would be doubled... My question is, having completed a few of the free platinum offers and seeing them reported as "purchases" in the account history, when i make my first 'real' platinum purchase for money, will it still be doubled?

This is important as I will then make my first purchase a BIG one ;)

Thanks for a GREAT new game!

Lalarie
04-17-2013, 05:19 PM
When I click the "Support" link from the menu-bar, it opens a new tab/window... I think the sign in button is broken as it does not seem to point to a login action... It does nothing when pressed. I've tried it on 3 different browsers now.

Is there an email address I can use to ask a support question to STS regarding platinum purchases?

Just in case, I will post my question here as well...

I've had a STS account since the very beginning and have just started playing Arcane Legends (Awesome game btw!!) ... I noticed a banner (in-game) saying my first platinum purchase would be doubled... My question is, having completed a few of the free platinum offers and seeing them reported as "purchases" in the account history, when i make my first 'real' platinum purchase for money, will it still be doubled?

This is important as I will then make my first purchase a BIG one ;)

Thanks for a GREAT new game!

Yes

Lady_Pebbles
04-17-2013, 05:30 PM
I got the same problem but when I reported it on the forums, they didn't do anything about it either. Basicly treated it as if its a prob on my end and not theirs.

edit: talking about the site.

Skeokateva
04-26-2013, 07:21 PM
Couldn't login to support page either just earlier today

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