View Full Version : support response time
thekdub
04-23-2013, 11:28 AM
What is the typical amount of time to hear back after emailing support with an issue? Thanks.
Cremated
04-23-2013, 11:28 AM
I once got a reply in 1 week other time got a reply in 48 hours.. Depends if they are busy... OR NOT.
Mysticaleagle
04-23-2013, 11:43 AM
My record: 3 weeks later or simply never.
But the real time is more likely a week.
LwMark
04-23-2013, 11:52 AM
Im waiting on 2 , one was from day of release of new cap other was 3-4 days before release of new cap, they still say NEW....grr
Samhayne
04-23-2013, 12:17 PM
Our apologies for any delay in responding to your support requests. There is a bit of a backlog from the launch of the Battle for Nordr and last weekend that is being worked through.
We have recently brought on an additional member to the Support Team to better address your communication in a more timely manner, especially on weekends. Thanks, as always, for playing Spacetime Studios Games!
Our apologies for any delay in responding to your support requests. There is a bit of a backlog from the launch of the Battle for Nordr and last weekend that is being worked through.
We have recently brought on an additional member to the Support Team to better address your communication in a more timely manner, especially on weekends. Thanks, as always, for playing Spacetime Studios Games!
Thank you!
This is great great news. Personally, I'm fine with waiting for the cap so long as the support's speedy response & quality of support does not suffer.
Mysticaleagle
04-23-2013, 01:07 PM
Our apologies for any delay in responding to your support requests. There is a bit of a backlog from the launch of the Battle for Nordr and last weekend that is being worked through.
We have recently brought on an additional member to the Support Team to better address your communication in a more timely manner, especially on weekends. Thanks, as always, for playing Spacetime Studios Games!
Wow now thats awesome! Nice to hear that sam! Best luck to him! :)
Mysticaleagle
04-25-2013, 12:11 PM
Well, looks like there isn't much difference. 3 days, no response on a serious case (no sam, not refunds).
Samhayne
04-25-2013, 12:29 PM
Well, looks like there isn't much difference. 3 days, no response on a serious case (no sam, not refunds).
Hi Mysticaleagle,
Just for clarification, your email to our Support Team was received on APR 23RD, 2013 at 8:54AM (approximately 2 days and 3 hours ago)
Our apologies for not responding to you sooner. We are still experiencing a higher than normal volume of support requests. We will be responding to your issue shortly. Thanks very much for your patience.
Mysticaleagle
04-25-2013, 01:35 PM
Hi Mysticaleagle,
Just for clarification, your email to our Support Team was received on APR 23RD, 2013 at 8:54AM (approximately 2 days and 3 hours ago)
Our apologies for not responding to you sooner. We are still experiencing a higher than normal volume of support requests. We will be responding to your issue shortly. Thanks very much for your patience.
Thanks... Jeez you always win... Sneaky....
Im outta here... your killing me sts..
Peace.
Thanks... Jeez you always win... Sneaky....
Im outta here... your killing me sts..
Peace.
I have yet to see Sam be rude or rash, lol. I guess that is why he is the Community Guy. :D
Justg
04-25-2013, 01:49 PM
I have yet to see Sam be rude or rash, lol. I guess that is why he is the Community Guy. :D
No doubt! Sam has done wonders for my blood pressure :)
No doubt! Sam has done wonders for my blood pressure :)
I'll try to keep that in mind when I create threads that might lead you to believe that they're flaming, LOL! I kid, I kid. :)
Mysticaleagle
04-25-2013, 02:27 PM
No doubt! Sam has done wonders for my blood pressure :)
Lol.. But he does humiliate sometimes (not me).