View Full Version : Please help me :( Can't purchase
Nikkiii
05-05-2013, 01:43 AM
Why is it like this? I typed all the correct info, password , card number.
Im using Samsung Galaxy Tablet to play and purchase platinums.
Please help :(
Jurassic45
05-05-2013, 02:12 AM
Go to your google play account and check your settings at the pay methods, I presume? Otherways look at the support page of spacetime studios. they answered a lot of common questions already and posted it on their page. Look for your answer and try it, if it's not there sent them an e-mail with your problem and maybe they'll solve it. Good luck!
i wonder... your pic shows a plat sale.
Jurassic45
05-05-2013, 02:59 AM
i wonder... your pic shows a plat sale.
I think it's just the first sale of him/her. The first purchasement is always a discount, right?
DocDoBig
05-05-2013, 04:44 AM
If you can't purchase Platinum, try to:
1) Reboot your device (out-on) or just simply restart the game either AL/DL/SL or PL
or
2) Visit the Website Store and follow the steps.
https://store.spacetimestudios.com/WebStore/store.jsp
Also make sure to check your bank / credit-card / G-Mail / AppStore / PlayStore account for the case that there were no invalid purchases.
For further information, please contact Support.
ShadowGunX
05-05-2013, 06:49 AM
buy using ur android device.
Nikkiii
05-05-2013, 05:15 PM
i wonder... your pic shows a plat sale.
Yes, i still have the Introductory offer coz its my first time purchasing plats.
Nikkiii
05-05-2013, 05:16 PM
Go to your google play account and check your settings at the pay methods, I presume? Otherways look at the support page of spacetime studios. they answered a lot of common questions already and posted it on their page. Look for your answer and try it, if it's not there sent them an e-mail with your problem and maybe they'll solve it. Good luck!
Thanks a lot jurassic.
maxmaccc
05-06-2013, 08:02 AM
Try installing / reinstall of the game. It worked for me. Good luck
maxmaccc
05-06-2013, 08:03 AM
Uninstall i mean
Swede
05-06-2013, 02:15 PM
Hard to say from just that screenshot Nikkii. Please e-mail us at support@spacetimestudios.com and include any details you think could be useful and we'll try to help you.
Nikkiii
05-06-2013, 04:35 PM
Hard to say from just that screenshot Nikkii. Please e-mail us at support@spacetimestudios.com and include any details you think could be useful and we'll try to help you.
I emailed swede.
Zanpakuto
05-06-2013, 05:12 PM
I had this problem today also!