made a plat offer and still haven't recieved it.
hey guys, what should I do? I made a plat offer that would give me 750 plat if I will buy the 30-day gem on rise of kingdoms, I have already bought it but still haven't recieved the plats. It's been an hour since I made the transaction. I'm getting anxious, who should I contact regarding this matter? thank you for your help![emoji173]
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made a plat offer and still haven't recieved it.
You'd have to email the one that distributes the offer.
If you did it on Source:
Tap "In Progress"> The offer you are missing platinum for> Scroll down and select "Missing Platinum?"> Tap "Contact Support"
If you did it on Tapjoy:
1. Tap the icon indicated in the purple circle: https://uploads.tapatalk-cdn.com/202...de2addcfd0.jpg
2.Select "Reward Status"
3. Select the offer that you completed in the "Ongoing" section.
4. Tap "Request Support"
It's not guaranteed that support will grant you the platinum even though you did everything correctly. Sometimes it just doesn't pop up as completed for some reason on their system. They may ask for proof that you completed the offer so make sure you are able to send them a screenshot of your transaction.
made a plat offer and still haven't recieved it.
Quote:
Originally Posted by
Dulcei
regarding this matter, I still haven't recieved the platinums yet. I have decided to refund them on google play tommorow if I still don't have it, 9.99$ is a pretty big amount of money, will I get banned if I do that? pls enlighten me guys, I don't want to make a mistake [emoji3064]
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Edit
You should wait a week for them to process the support ticket.
I had it before and took about two weeks during past Christmas season
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