iOS devices that were late to the St. Paddy's party...

As many of you know, yesterday's client and event release did not go smoothly for some.

After the App was approved by Apple, we released it in the morning as we have done numerous time in the past, with the expectation that it would have propagated through the App Store by the time the event started.

There has never been a delay, so we had no reason to expect there would be one yesterday, but unfortunately Apple was having some technical difficulties, and some developer's apps took up to 40 hours to propagate.

For some insight into other apps seeing this, check out this thread: https://forums.developer.apple.com/thread/97992

Ours made it through by 9 am CT this morning, but many iOS users were upset that they could not participate in the event.

We discussed many things this morning, including giving these users leaderboard points, starting up separate leaderboards, and rolling back the event.

None of these solutions would be palatable to the general population, but we still felt we should compensate the iOS users who could not play in some fashion. To this end, we ran a script to determine all players who:

1. have logged in on the old server between our time 1:30 pm 3/8 and 9:00 am 3/9
2. have not logged in on the new server between our time 1:30 pm 3/8 and 9:00 am 3/9
3. used an ios device to log in between our time 1:30 pm 3/8 and 9:00 am 3/9

This identifies iOS users who have been active, but did not or could not log in via web or android devices. If you did log in via web or Android, we assume you could participate via an alternate platform.

To these users we have granted 25 Energy Essences (non-tradable, non-stashable) into their Stash (we can stash it, you can't). Excess units will still be removed at the end of the event.

We hope this is a fair compensation for being unable to play while preserving the integrity of the event for the greater population.

In the end, although this was not our fault, we are going to take steps to prevent it from happening in the future. Whenever new clients and events coincide in the future, we'll release the client first and make sure they have propagated before turning on the event.

We appreciate your patience and constructive feedback during this time.

We'll always strive to be fair and do better.

Questions and comments below, thanks!

- g

What if we logged in to another platform but wasnt able to play the event coz we arent used to playing to another platform. Like my case i logged in my laptop but i couldnt run for lb coz i just find it so hard to control it coz im used to playing using my iphone. I just stayed mostly in town.

Thanks G, time to move on, thanks for continuing to evolve the game and have a great weekend!

Quote:

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Originally Posted by Blazerland

What if we logged in to another platform but wasnt able to play the event coz we arent used to playing to another platform. Like my case i logged in my laptop but i couldnt run for lb coz i just find it so hard to control it coz im used to playing using my iphone. I just stayed mostly in town.

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Unfortunately, you are not eligible for the energy.

Although it doesn’t make up for the 21 hours we lost, I appreciate it. Thanks sts

Quote:

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Originally Posted by Justg

Unfortunately, you are not eligible for the energy.

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Ugh okay. Got it.

Hmm well I am grateful we get at least something, 25 energy essense isnt much. I can go farm that much in roughly half hour in kt4 (as compared to the 19 hours we lost). Since the energy drop rate was buffed, energy essense is easy to farm, its the crafting time that holds us back. Could we maybe get 10 of the crafted energy instead so we dont have to deal with crafting them?

Quote:

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Originally Posted by Korabiv

Could we maybe get 10 of the crafted energy instead so we dont have to deal with crafting them?

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Nope.

/devsneed11too

I think this was the appropriate response by STS.

Hmmm I check my stash and got nothing. Should we have gotten something by now? Note: my stash was full, didnt know I would need 25 open slots.

This is the best solution to offer to be completely honest. Even though I don’t qualify cuz I borrowed my wife’s computer to get on I still thank you guys for taking the time to offer a little token to everyone who couldn’t log on

Quote:

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Originally Posted by Korabiv

Hmmm I check my stash and got nothing. Should we have gotten something by now? Note: my stash was full, didnt know I would need 25 open slots.

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There may be an issue if your stash was full. We'll investigate and if something went awry we'll get it fixed up on Monday!

Quote:

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Originally Posted by Justg

There may be an issue if your stash was full. We'll investigate and if something went awry we'll get it fixed up on Monday!

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Guildy confirmed that they got the 25 essence. Technically my stash wasnt full, had 121/130. Not enough to add 25 of something. Ty for looking into it

And somebody said it was 25 crafted energy kits instead of the 25 essence stated in this post. Can somebody confirm or deny what was given?

Quote:

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Originally Posted by Korabiv

And somebody said it was 25 crafted energy kits instead of the 25 essence stated in this post. Can somebody confirm or deny what was given?

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I got 25 Forged energy KITS.

Quote:

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Originally Posted by Justg

As many of you know, yesterday's client and event release did not go smoothly for some.

After the App was approved by Apple, we released it in the morning as we have done numerous time in the past, with the expectation that it would have propagated through the App Store by the time the event started.

There has never been a delay, so we had no reason to expect there would be one yesterday, but unfortunately Apple was having some technical difficulties, and some developer's apps took up to 40 hours to propagate.

For some insight into other apps seeing this, check out this thread: https://forums.developer.apple.com/thread/97992

Ours made it through by 9 am CT this morning, but many iOS users were upset that they could not participate in the event.

We discussed many things this morning, including giving these users leaderboard points, starting up separate leaderboards, and rolling back the event.

None of these solutions would be palatable to the general population, but we still felt we should compensate the iOS users who could not play in some fashion. To this end, we ran a script to determine all players who:

1. have logged in on the old server between our time 1:30 pm 3/8 and 9:00 am 3/9
2. have not logged in on the new server between our time 1:30 pm 3/8 and 9:00 am 3/9
3. used an ios device to log in between our time 1:30 pm 3/8 and 9:00 am 3/9

This identifies iOS users who have been active, but did not or could not log in via web or android devices. If you did log in via web or Android, we assume you could participate via an alternate platform.

To these users we have granted 25 Energy Essences (non-tradable, non-stashable) into their Stash (we can stash it, you can't). Excess units will still be removed at the end of the event.

We hope this is a fair compensation for being unable to play while preserving the integrity of the event for the greater population.

In the end, although this was not our fault, we are going to take steps to prevent it from happening in the future. Whenever new clients and events coincide in the future, we'll release the client first and make sure they have propagated before turning on the event.

We appreciate your patience and constructive feedback during this time.

We'll always strive to be fair and do better.

Questions and comments below, thanks!

- g

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Well... I logged in a computer so I didn’t get them but I’ll move on.. Can you confirm whether top 10 vanity will be tradeable or not?


Sent from my iPhone using Tapatalk

Update: So it is crafted energy kits. Check under the chest section of your stash, took me awhile to scroll through it all. They come in packs of 5 and are rare rarity. This post says that we would be given essence so a little bit confusion. Ty sts. I am happy with this compensation!

To be fair I was more impressed how quickly you responded to this issue and kept us informed, this explanation post was more than enough to keep me happy.

Your consideration is appreciated. Ty.

Thanks! This will be helpful :)