Hi,
I sent an email to native x about missing platinum I got an email back from native x saying they credited it for me but when I check, I haven't gained any platinum.Please help
Hi,
I sent an email to native x about missing platinum I got an email back from native x saying they credited it for me but when I check, I haven't gained any platinum.Please help
How long did you wait after you got the email? If you went back right after, it might just take a while to process.
Same with me, and I've been waiting a month. You should send STS support a request with the email attached, as you clearly won't get anything if you wait for them.
Apparently people have gotten 300+ plat from emailing them. Weather this true or not I don't know, but whenever I email them I get stupid responses with a small amount of platinum, less than I actually did offers for.Quote:
Originally Posted by Hahahahabirdy
Yeah, I've gotten atleast 500 plat total from NativeX. That same mistake happened to me but I emailed them again and they credited my account.
Lame, they always ask for tickets and receipts from me.Quote:
Originally Posted by Gnomecide
I'm like, isn't that the reason why I'm emailing you in the first place? Because it never worked?
Sent 4 emails, been waiting about a month for nada.
I haven't been trusting the free plat offers(nativeX and Trial play) (no not the yolasite ones)
They don't give me plat so why should I do the offers?
I only do the ones that I've never seen before. Like some of them just sit in there and those never work for me.Quote:
Originally Posted by Ruizhe
As Moth said, don't try the same offer. Try different offers everytime. Do they reset?Quote:
Originally Posted by Ruizhe
Make sure the app/offer is downloaded fully, open it up and wait for it to load. Then open your game back up and you should get your platinum.
I'll try that, I have a ton pending even after playing them for months
Same here. I had attached screenshots with pending offers for about 90 plat and all I got was 11 plat and the pending offers all disappeared on my page.That's why I stopped mailing them. My theory is that free plat offers work on accounts that haven't purchased much plat yet, as I haven't had any problems with free plat offers on a guest account.Quote:
Originally Posted by Mothwing
when you email them they reply saying wait 2 dys u wait get plat (any reply is sent to junk inbox so pics arent needed)
The emailing only worked once for me. I got 250 plat lmao. After that, they just sent back replies like it was my fault. Maybe they only help you once?