Support Problems

Hey guys,
Am i the only one that feels like support is extremely slow or they just stopped with support.
I understand most people will say just be patient because STS is working hard.
But it has been a month since I sent the email and I have not a received a reply.
It is also an extremely important subject that needs to be addressed as quick as possible.
I really did not want to bring it to the forums but things need to be resolved, I've waited long enough.
Would an admin/mod/or any STS staff reply.
Thanks

Re-send the email & wait some more. Nothing else you can do unfortunatly.

Go to your local government's consumer affairs department and file a claim.

I found a time they reply insta-fast like 10mins after I sent.

They still haven't replied for 6months ago.

Just Put 'AL Problems' In The Title , They'll Respond Quickly!

They reply in a few days, I love sts support<3

Quote:

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Originally Posted by ImHawk

Hey guys,
Am i the only one that feels like support is extremely slow or they just stopped with support.
I understand most people will say just be patient because STS is working hard.
But it has been a month since I sent the email and I have not a received a reply.
It is also an extremely important subject that needs to be addressed as quick as possible.
I really did not want to bring it to the forums but things need to be resolved, I've waited long enough.
Would an admin/mod/or any STS staff reply.
Thanks

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Well I received an Auto Email saying it was because of the holidays so I assume thats why its taking a month because of Christmas and all but try resending and they will get back to you I assure :adoration:

Quote:

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Originally Posted by Kiwihawk

Just Put 'AL Problems In The Title' , They'll Respond Quickly!

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exactly

Quote:

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Originally Posted by Kiwihawk

Just Put 'AL Problems In The Title' , They'll Respond Quickly!

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Ya, in a perma ban lol.

they are not interested in PL anymore.

it just feels like a superstition but do any of you guys feel like they dont respond to your reply..
like for example they give u a reply and u reply back... never seem to get a reply back.. i always end up sending it as a new mail

They're not slow.. they don't want to reply on certain requests.

Quote:

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Originally Posted by Freobr

They're not slow.. they don't want to reply on certain requests.

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They do the most "important" one first i guess?

Quote:

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Originally Posted by Impact

They do the most "important" one first i guess?

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No. For example they banned you permanently, 90% of the cases they won't unban you, so they ignore because of that. As if it's important or not, it doesn't matter.

it would be nice if a dev or mod could explain how the support works

I sometimes wrote to support for several years, sts always helped me. If my request was unrealizable they answered me in the letter and specified the reasons , sincerely many thanks to guys sts))

Quote:

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Originally Posted by ImHawk

Hey guys,
Am i the only one that feels like support is extremely slow or they just stopped with support.
I understand most people will say just be patient because STS is working hard.
But it has been a month since I sent the email and I have not a received a reply.
It is also an extremely important subject that needs to be addressed as quick as possible.
I really did not want to bring it to the forums but things need to be resolved, I've waited long enough.
Would an admin/mod/or any STS staff reply.
Thanks

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I got a reply in 30 minutes :|