Ban for who doesnt deserve of who rly deserve it

Hello guys i just want to share my experience about banning "system".
Check this out
My ign is Egyhit
I never traded with account ingame or not ingame ...
I got ban forever , the funny this is that i didnt play for 1.5 years and came back for eggzavier , but i forget my email of my character so i messaged to support and got this message

https://ibb.co/kbuWee
I asked for help and get ban ?? For trading accounts?
And now look at this guy , he wanna trade account for hours now ..
https://ibb.co/nL1oQK
I dont think its fair but okay , feel free to comment .

We discuss bans on the forums all the time.