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So just ordered the sack of platinum for around 20 dollar. But i havnt got it yet, how can this happen for a winning mmorpg game? I have send them a message with my order number and character name, will it get fixed or are the dews here slacking on weekends? Really frustrating....
Kind regard.
1. It can take some to get your platinum by the way you got it
2. It can take 2 days to StS to respond to your message
3. StS doesn't work on the weekends
Hope this can help :)Quote:
Originally Posted by swexcist
http://support.spacetimestudios.com/...ceived-it-yet-
As long as iTunes or any medium you used honors your purchase, STS would give your plat back!
Ty for the replys gents. I bought it with my google plus account - visa card. Hope it gets sortet out, dont really wanto play till i get those platinums, want a new char and gear to my sorc. Oh well, patient i guess.
Kind regards, sorry for lack of proper english.
Basicly its stupid buying stuffs on the weekend because it wont arriwe?
Or is it a bug and i have to wate till the dews fix it? ....
I have made a ticket on the suport section.
Patient is the key dude.Dont worry they always help me when I send a support ticket.Even I always have to wait 1-2 days but they always reply it.Btw contacting google checkout support to check the status your order would help too.
Patient isnt my strong side but il try :p
When i check my bank online the money for the platinum sack have been withdrawl, i will check with google aswell.. just find it fairly stupid i didnt recive the sack in the 1st place and that i have to contact the developers not vise versa.
Edit: checked with google and its payed
Still nothing here or in mail...
Hi Swexcist,
Our apologies for the delay in getting back with you. Check your email as I believe our Support Team has gotten to your ticket and replied.
Best regards,
Samhayne
Hi Sam,Quote:
Originally Posted by Samhayne
I am having the same problem as the thread starter. i have sent email yesterday and went to support.spacetimestudios.com for help as well.
Appreciate if you can see to it. Thanks.
Regards,
Anastacious