Hi Mysticaleagle,
Thank you for taking the time to write out your thoughts and feelings. We appreciate hearing your perspective and being able to better understand how you feel. Allow me to reply to your different points:
Point Number 1: Platinum purchases, platinum refunds and platinum wastes.
"Gamble" Packs: If I understand you correctly, I see that you have some concern with the element of chance in what you obtain when you open a Pack from the Store or a Locked Grand Crate of the Watch. Spacetime Studios is certainly not the innovator in this area, as many other free-to-play games employ similar premium options. We certainly don't
have to have such systems in our games - however, their is an element of gamification to this process that adds to the game. Each such option clearly states what you can obtain from them. Locked Grand Crates of the Watch, for example,
guarantee a Legendary item and 2 Epic items, with a very rare chance for Arcane items, when opening. As others have replied, if you don't like that element of chance, we encourage you to not engage in that activity. Gear of equivalent quality can be found through playing the game. Indeed, the Legendary weapons you seem to be looking for can also be found from Elite Gold War Chests and Elite Gold Pirate Chests II. Why not devote your energy to obtaining those through free game play?
Accidental purchases: Elixirs on the HUD are, by design, intended to be short duration that are very likely re-enable in the middle of combat. Adding an additional confirmation makes that very real use annoying. You would have to accidentally bump the Elixir icon and then go on to accidentally bump an elixir purchase button. It's pretty rare and as with any Platinum purchase, if you feel you made an accident we're always happy to discuss the issue with you. Mysticaleagle, if you recall, we have refunded several of your Platinum purchases in the past.
Point Number 2: Luck system.
I can understand and appreciate your perspective. There is no "streak-breaker" system employed in Arcane Legends. I'm sorry that you feel that the guaranteed Legendary items you receive from Crates don't have value and that you're jealous of someone else who "is struck by lightning" and gets lucky with an Arcane item after relatively few opens. That's just how the ball rolls sometimes, ya know? As I mention above, while we sincerely appreciate your patronage, if you don't like the odds or systems involved, we encourage you to play the game and try to obtain the items you seek through free play available to everyone.
Point Number 3: Considerations, communications and ignorance.
I'm sorry that you feel suggestions, feedback or bug reports are being ignored or rejected in hurtful ways. Honestly, I am sorry that you feel that way. I would like to put forward my perspective that, to take your thread about experience gained in the Hauntlet and XP elixirs as an example, you started off with exaggerations, grandstanding and hurtful comments toward us as I outlined in this post:
http://www.spacetimestudios.com/show...19#post1066319 We feel that we researched your issues and responded to your concerns. In the future, we would appreciate it if you would start the conversation off with similar thoughtful and polite correspondence. Thank you.
Regarding your feeling that we ignore you, or anyone else with a concern, I'm not sure what else we could do to help address that issue. We have responded to you and others to the best of our abilities. On more general terms, we strive to be as responsive to our customers as we can. Take the launch of the Battle of Nordr for example. We patched immediately on Friday to address immediate player concerns and again on Monday to address issues that came up over the weekend. We know we won't always get it right, but we certainly feel that we try as hard as we can.
Point Number 4: Arcane Legends.
You say that
We can appreciate your feelings on that subject. We are always working to find new and interesting Premium Options to give those who like and enjoy our games reason to open their wallet and support our aim to continue making and supporting great games. If we didn't, we wouldn't have any income and there wouldn't be Arcane Legends or any other Spacetime Games.
We strive to keep those Premium Options as just that - optional. I argue strongly that, if you have the time and inclination, you can play Arcane Legends to the level cap and obtain the best items available without spending anything. We know this to be true because many, many of our players do just that.
We have changed the leaderboards to reward equally all of the top 25 players in each category. Many of these players have never purchased Platinum. We still appreciate them for taking the time to play our games because they, in part, just as you too Mysticaleagle, are what truly make Arcane Legends come alive. It is all the players in the game and the friends and connections we make as we play that make an online multiplayer game like Arcane Legends special in many ways that a single player game can never do.
Hopefully I have helped to address your concerns. If you have further questions I encourage you, or anyone, to write me a private message or to reply here.
Respectfully yours,
Samhayne
Director of Community
Spacetime Studios