moderators or admin, i need your help.
http://www.spacetimestudios.com/show...ed-urgent-help
this problem has been"resolved" i was happy to receive an email from "Donovan - spacetimestudios support team" saying that my character has been successfully restored. however it is NOT restored it is level 1 with no items, no platinum and NO arcane pets ( my nekro was level 45 and named buttchiks, stampy was level 9 and named potato) . i am stunned to see that it actually has my old characters name, HOW is it level 1!! i am busy with college at the moment so i dont have a lot of time to mess around trying to gain access to my account which i have invested REAL money into..
please! help me!
edit: i am aware that these things can take a long time. and im not suggesting that the support team did a poor job, what im wondering is how on earth my character is level 1 AFTER it has been restored "successfully" it really is bothering me to see hard earned money (~$400) go to such waste.