Lost 1300 plat due to purchase bug

I dropped 800 and 500 plat into the time skip purchase for experience towards my character. After I purchased both and the platinum was taken from my account, I realized that no experience was given. The time skip was countered by the no exp option in the menu (as it should). However, I essentially purchased nothing and lost 1300 plat. I have the purchase history and everything but I was hoping to get some sort of support response towards receiving my experience or receiving my plat back? It's going right back into the same thing but this time, experience included.

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