Why does not the administration want to help Russian players?

We write about the problems in the game. But we are ignored.
It hurts.
We ask for help, they ignore us.
I live in Belarus myself and I do not understand English.
I like the game, I invest money in the game to enjoy, but not ignoring.
Translated through Google translator sorry

They don’t reply to every single email :) sometimes people who are quite fluent in English don’t get answered too. Do you reply to STS in English?

I would like to help u but me my self is new to this game sorry