I got an email from native x saying they credited it but I don't see it help plz

**Ywak** · 09-03-2013, 05:40 PM

Hi,
I sent an email to native x about missing platinum I got an email back from native x saying they credited it for me but when I check, I haven't gained any platinum.Please help

**Mothwing** · 09-03-2013, 05:41 PM

How long did you wait after you got the email? If you went back right after, it might just take a while to process.

**Hahahahabirdy** · 09-03-2013, 06:47 PM

Same with me, and I've been waiting a month. You should send STS support a request with the email attached, as you clearly won't get anything if you wait for them.

**Mothwing** · 09-03-2013, 06:49 PM

Originally Posted by Hahahahabirdy

Same with me, and I've been waiting a month. You should send STS support a request with the email attached, as you clearly won't get anything if you wait for them.

Apparently people have gotten 300+ plat from emailing them. Weather this true or not I don't know, but whenever I email them I get stupid responses with a small amount of platinum, less than I actually did offers for.

**Nihiliste** · 09-03-2013, 07:10 PM

Yeah, I've gotten atleast 500 plat total from NativeX. That same mistake happened to me but I emailed them again and they credited my account.

**Mothwing** · 09-03-2013, 07:19 PM

Originally Posted by Gnomecide

Yeah, I've gotten atleast 500 plat total from NativeX. That same mistake happened to me but I emailed them again and they credited my account.

Lame, they always ask for tickets and receipts from me.

I'm like, isn't that the reason why I'm emailing you in the first place? Because it never worked?

**Aerospacegod** · 09-03-2013, 08:08 PM

Sent 4 emails, been waiting about a month for nada.

**Schnitzel** · 09-03-2013, 11:05 PM

I haven't been trusting the free plat offers(nativeX and Trial play) (no not the yolasite ones)

They don't give me plat so why should I do the offers?

**Mothwing** · 09-04-2013, 12:24 AM

Originally Posted by Ruizhe

I haven't been trusting the free plat offers(nativeX and Trial play) (no not the yolasite ones)

They don't give me plat so why should I do the offers?

I only do the ones that I've never seen before. Like some of them just sit in there and those never work for me.

**Skeletonlord** · 09-04-2013, 12:30 AM

Originally Posted by Ruizhe

I haven't been trusting the free plat offers(nativeX and Trial play) (no not the yolasite ones)

They don't give me plat so why should I do the offers?

As Moth said, don't try the same offer. Try different offers everytime. Do they reset?

Make sure the app/offer is downloaded fully, open it up and wait for it to load. Then open your game back up and you should get your platinum.

**Oldcoot** · 09-04-2013, 01:06 AM

I'll try that, I have a ton pending even after playing them for months

**Faliziaga** · 09-04-2013, 01:32 AM

Originally Posted by Mothwing

?...but whenever I email them I get stupid responses with a small amount of platinum, less than I actually did offers for.

Same here. I had attached screenshots with pending offers for about 90 plat and all I got was 11 plat and the pending offers all disappeared on my page.That's why I stopped mailing them. My theory is that free plat offers work on accounts that haven't purchased much plat yet, as I haven't had any problems with free plat offers on a guest account.

**Burningdex** · 09-04-2013, 02:03 AM

when you email them they reply saying wait 2 dys u wait get plat (any reply is sent to junk inbox so pics arent needed)

**Mothwing** · 09-04-2013, 06:03 PM

The emailing only worked once for me. I got 250 plat lmao. After that, they just sent back replies like it was my fault. Maybe they only help you once?