Disconnect when starting game

[Jocupruk]

Arcane legends, can you fix my problem? Whenever I am starting to change map the loading took so long time and I got disconnect, the first time I play the ping reach 40k.

because of that I couldn't play arcane for a month, please respond for my problem^_^. Thanks

[Zeus]

Hi, do you mind telling me who's your internet provider and running a test for me on speedtest.net and letting me know the results?