Support Problems

**ImHawk** · 01-23-2014, 01:49 PM

Hey guys,
Am i the only one that feels like support is extremely slow or they just stopped with support.
I understand most people will say just be patient because STS is working hard.
But it has been a month since I sent the email and I have not a received a reply.
It is also an extremely important subject that needs to be addressed as quick as possible.
I really did not want to bring it to the forums but things need to be resolved, I've waited long enough.
Would an admin/mod/or any STS staff reply.
Thanks

**xbabybugszx** · 01-23-2014, 02:13 PM

Re-send the email & wait some more. Nothing else you can do unfortunatly.

**RATTANSINGHNAGRA** · 01-23-2014, 02:54 PM

Go to your local government's consumer affairs department and file a claim.

**Extreme** · 01-23-2014, 04:59 PM

I found a time they reply insta-fast like 10mins after I sent.

**Cheenivie** · 01-23-2014, 05:33 PM

They still haven't replied for 6months ago.

**Kiwihawk** · 01-23-2014, 05:45 PM

Just Put 'AL Problems' In The Title , They'll Respond Quickly!

**Rolocolo** · 01-23-2014, 05:54 PM

They reply in a few days, I love sts support<3

**JJXEJECT** · 01-23-2014, 10:14 PM

Originally Posted by ImHawk

Hey guys,
Am i the only one that feels like support is extremely slow or they just stopped with support.
I understand most people will say just be patient because STS is working hard.
But it has been a month since I sent the email and I have not a received a reply.
It is also an extremely important subject that needs to be addressed as quick as possible.
I really did not want to bring it to the forums but things need to be resolved, I've waited long enough.
Would an admin/mod/or any STS staff reply.
Thanks

Well I received an Auto Email saying it was because of the holidays so I assume thats why its taking a month because of Christmas and all but try resending and they will get back to you I assure

**Burningdex** · 01-23-2014, 11:17 PM

Originally Posted by Kiwihawk

Just Put 'AL Problems In The Title' , They'll Respond Quickly!

exactly

**Argyros** · 01-24-2014, 10:59 AM

Originally Posted by Kiwihawk

Just Put 'AL Problems In The Title' , They'll Respond Quickly!

Ya, in a perma ban lol.

**NPC** · 01-24-2014, 11:50 AM

they are not interested in PL anymore.

**ImHawk** · 01-25-2014, 01:45 PM

it just feels like a superstition but do any of you guys feel like they dont respond to your reply..
like for example they give u a reply and u reply back... never seem to get a reply back.. i always end up sending it as a new mail

**Freobr** · 01-25-2014, 03:25 PM

They're not slow.. they don't want to reply on certain requests.

**Impact** · 01-25-2014, 03:31 PM

Originally Posted by Freobr

They're not slow.. they don't want to reply on certain requests.

They do the most "important" one first i guess?

**Freobr** · 01-25-2014, 03:47 PM

Originally Posted by Impact

They do the most "important" one first i guess?

No. For example they banned you permanently, 90% of the cases they won't unban you, so they ignore because of that. As if it's important or not, it doesn't matter.

**ImHawk** · 01-25-2014, 04:05 PM

it would be nice if a dev or mod could explain how the support works

**[Buy]** · 01-26-2014, 07:01 AM

I sometimes wrote to support for several years, sts always helped me. If my request was unrealizable they answered me in the letter and specified the reasons , sincerely many thanks to guys sts))

**Roberto077** · 01-26-2014, 08:35 AM

Originally Posted by ImHawk

Hey guys,
Am i the only one that feels like support is extremely slow or they just stopped with support.
I understand most people will say just be patient because STS is working hard.
But it has been a month since I sent the email and I have not a received a reply.
It is also an extremely important subject that needs to be addressed as quick as possible.
I really did not want to bring it to the forums but things need to be resolved, I've waited long enough.
Would an admin/mod/or any STS staff reply.
Thanks

I got a reply in 30 minutes :|