Page 1 of 2 12 LastLast
Results 1 to 20 of 27

  Click here to go to the first Dev post in this thread.   Thread: Experiencing Unusual Lag or Disconnects? Look Here!

  1.   Click here to go to the next Dev post in this thread.   #1
    Moderator Remiem's Avatar
    Join Date
    Dec 2013
    Posts
    3,019
    Thanks Thanks Given 
    337
    Thanks Thanks Received 
    9,936
    Thanked in
    1,516 Posts

    Default Experiencing Unusual Lag or Disconnects? Look Here!

    Hello everyone! We have been seeing another increase in reports of lag and disconnections from Arcane Legends. We are looking into this and will do everything we can to resolve the problem quickly so that you guys can get back to a really great play experience.

    We ask that you first attempt all of the troubleshooting tips here: http://support.spacetimestudios.com/...eriencing-lag- before submitting a report. If that still doesn't resolve the issue, there is some specific information you can give us that will make the troubleshooting process on our end go exponentially faster. Please reply below with the following information:

    - Estimated time when the lag or disconnection occurred
    - Character Name
    - Type or device and OS (example: "Galaxy Tab 3 Running Android 4.2.2") You can usually find your OS version in your settings.
    - # of players in party and map you were on when experiencing lag or disconnects
    - Description of the problem (example: "I experience really bad lag when clashing in a full CTF room.)
    - When did your connection issues begin?
    - Have they tried playing on a different internet connection? (WiFi vs 3g vs 4g)


    Thank you for your continued patience as we work on the issue.

    UPDATE: We have done some maintenance that should help with the lag and disconnection issues. If you were previously experiencing issues, please let us know if you experience an improvement with your connectivity. Thanks!
    Last edited by Remiem; 09-09-2014 at 11:55 AM.
    | | | | | | |

    Need help? Please visit our Support Website at http://support.spacetimestudios.com

  2. #2
    Banned Ssneakykills's Avatar
    Join Date
    Jun 2013
    Location
    South east of England
    Posts
    4,866
    Thanks Thanks Given 
    1,154
    Thanks Thanks Received 
    1,263
    Thanked in
    796 Posts

    Default

    1.) Anytime it's usually random I've only pvp and that's when I experience it usually sometimes in towns
    2.) Myth but happens on any of my toons
    3.) iPad 1 and iPhone 4
    4.) varys
    5.) usually when I try and fight people or even if I just stand around I lag still with green ping
    6.) few weeks after the cap came out and when the pocket legends threads started about lag
    7.) I only ever play in wifi and it's usually fine until recently

    Think that's covered what you asked for

  3. #3
    Senior Member synfullmagic_23110's Avatar
    Join Date
    Oct 2012
    Posts
    3,157
    Thanks Thanks Given 
    659
    Thanks Thanks Received 
    358
    Thanked in
    270 Posts

    Default

    Quote Originally Posted by Remiem View Post
    Hello everyone! We have been seeing another increase in reports of lag and disconnections from Arcane Legends. We are looking into this and will do everything we can to resolve the problem quickly so that you guys can get back to a really great play experience.

    We ask that you first attempt all of the troubleshooting tips here: http://support.spacetimestudios.com/...eriencing-lag- before submitting a report. If that still doesn't resolve the issue, there is some specific information you can give us that will make the troubleshooting process on our end go exponentially faster. Please reply below with the following information:

    -Estimated time when the lag or disconnection occurred
    -Character Name
    - Type or device and OS (example: "Galaxy Tab 3 Running Android 4.2.2") You can usually find your OS version in your settings.
    -# of players in party and map you were on when experiencing lag or disconnects
    -Description of the problem (example: "I experience really bad lag when clashing in a full CTF room.)
    -When did your connection issues begin?
    -Have they tried playing on a different internet connection? (WiFi vs 3g vs 4g)


    Thank you for your continued patience as we work on the issue.
    Can u remove the arcane legends part and put pocket legends
    It just really annoyes me
    Also
    Device :
    samsung galaxy tab 3 4.1.1
    ipad3 ios7
    iPhone 4 ios7

    Ever since the news of emote spammers began
    No
    hai doods

  4. The Following 2 Users Say Thank You to synfullmagic_23110 For This Useful Post:


  5. #4
    Forum Adept Aveea's Avatar
    Join Date
    Aug 2011
    Location
    TEXAS :)
    Posts
    428
    Thanks Thanks Given 
    377
    Thanks Thanks Received 
    132
    Thanked in
    75 Posts

    Default

    Occurs during the majority of my Ancient Cavern runs
    Ign Aveea
    Samsung S4 and Samsung Galaxy Note 8 Tablet
    Usually a full party
    Stable green ping then huge spike w DC often at boss or heavy action areas
    About the last week and a half
    Yes, I've tried other WiFi connections that are fast. I DC with em all
    Also if its not me dc'ing in a game its someone else.

  6. #5
    Banned Suentous PO's Avatar
    Join Date
    Jul 2011
    Location
    Punk in drublic
    Posts
    5,775
    Thanks Thanks Given 
    666
    Thanks Thanks Received 
    2,684
    Thanked in
    1,481 Posts

    Default

    1: anytime. Spikes every 15 min or so. Began roughly 2weeks ago maybe a little less.
    I'll edit in some specific times from tonight.

    2: suentouspo (many others)

    3: ipad2 and iphone4g on the current updates (7.1.3 on phone)

    4: happens in towns so random fluctuating numbers, and in any and all maps I play with any number of ppl.
    Sometimes I can see the ping spike, sometimes it's frozen on green and I loose connection and/or dc anyway.
    Started for me about a week and a half to two weeks ago.
    Emote spammers never seemed to cause this problem specifically in my experience.

    Ps- I logged into al to see what that was like and seemingly had no issue. No other game I play seems effected.

  7. #6
    Senior Member
    Join Date
    Jun 2011
    Posts
    2,903
    Blog Entries
    1
    Thanks Thanks Given 
    424
    Thanks Thanks Received 
    390
    Thanked in
    262 Posts

    Default

    Character name isnt necessary, since when the spike hits, the whole team lags

  8. #7
    Senior Member Rescind's Avatar
    Join Date
    Oct 2013
    Location
    Los Angeles, Korea. umm wait that seems a little off
    Posts
    2,723
    Thanks Thanks Given 
    102
    Thanks Thanks Received 
    352
    Thanked in
    273 Posts

    Default

    1. Occurs randomly during farming and pvp
    2. Happens randomly when I'm on different toons
    3. iPhone 5 ios7
    4. Doesn't seem to matter whether or not more people are in the map. Usually run with a full party
    5. Experience lag when doing a FFA/CTF or just farming with full party in konzite
    6. I've tried playing on all 3 and spikes are there for all of them
     
    FONDLING, CARESSED, GROPED, BUSTING, JIGGLING, CRUELAID

     
    BOO!

  9. #8
    Member
    Join Date
    Aug 2014
    Posts
    82
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    10
    Thanked in
    8 Posts

    Default

    It doesn't matter what map/device/x ammount of players in map. Everyone is lagging on all different types of listed items above.

  10. #9
    Senior Member Burstnuke's Avatar
    Join Date
    Jun 2012
    Location
    Earth
    Posts
    865
    Thanks Thanks Given 
    317
    Thanks Thanks Received 
    190
    Thanked in
    128 Posts

    Default

    Its the server, everytime i spike everybody in the same game also does as well.

  11. #10
    Member Mayaross's Avatar
    Join Date
    Nov 2013
    Posts
    165
    Thanks Thanks Given 
    1
    Thanks Thanks Received 
    8
    Thanked in
    7 Posts

    Default

    - All the time
    - Mayaross
    - Ipad4 ios 6.1.3 Ipad mini 2 ios 7.1.2
    - Cavern map full party
    - Pause lag then disconnected
    - Pesky lag and disconnecting issues started since double xp
    - Wifi

  12. #11
    Senior Member SillyJuan's Avatar
    Join Date
    Jun 2012
    Posts
    651
    Thanks Thanks Given 
    280
    Thanks Thanks Received 
    123
    Thanked in
    92 Posts

    Default

    Game: Pocket legends
    - iphone 5s
    - LTE
    - I dc when I respawn in pvp and get stuck right in between spawning
    - I also dc in ancient caverns a lot

  13. #12
    Senior Member Jig's Avatar
    Join Date
    Jul 2011
    Posts
    4,504
    Thanks Thanks Given 
    482
    Thanks Thanks Received 
    338
    Thanked in
    275 Posts

    Default

    -IGN Jig "Doubt it's the name..."
    -I am ALWAYS on Wifi.
    -I'm not sure when this started as I recently just came back to playing PL, but I'm sure it started when everyone else's lag started!
    -iPad 4, running software 7.1.1, not the device either, a fresh resetted iPad.
    -Whenever I spike, someone else feels it within the map, because they say it instantly as it happens this is in Pvp Ctf/Tdm, also it can happen randomly in Pvp, you don't even have to fight, maybe when others do though!
    -I don't spike high enough or long enough to DC, but it's still a spike and freezes the whole game!
    AL: Jiig PL: Jig 80
    Veni Vidi Vici
    Worst thing I could be, is the same as everyone

  14. #13
    Luminary Poster Mothwing's Avatar
    Join Date
    Mar 2011
    Location
    CTF Probably
    Posts
    5,080
    Thanks Thanks Given 
    631
    Thanks Thanks Received 
    557
    Thanked in
    387 Posts

    Default

    Yeah I'm a little confused by the relevance of this thread because everybody lags at the exact same time.


  15. The Following User Says Thank You to Mothwing For This Useful Post:

    Jig

  16. #14
    Senior Member bglir's Avatar
    Join Date
    Jul 2011
    Location
    Brunei
    Posts
    535
    Blog Entries
    1
    Thanks Thanks Given 
    179
    Thanks Thanks Received 
    172
    Thanked in
    109 Posts

    Default

    - CTF/PVP room, farming in konzite, the lagg on and off with blank ping and also pause alot.
    - IGN : bglir
    - Samsung Galaxy Note 8.0 Running Android 4.1.2.
    - regardless numbers of players and map always laggs
    - Lagg Pause and disconnected in ctf, forest pvp and farming in caverns map.
    - It started after new ancient caverns and getting worst after double xp.
    - Tried on 3G and Wifi but the same.

    Git Ssneakykills

  17. #15
    Member
    Join Date
    Sep 2014
    Posts
    107
    Thanks Thanks Given 
    14
    Thanks Thanks Received 
    23
    Thanked in
    15 Posts

    Default

    The lag occurs in ANY map and at random times, general discussion has plenty of posts about it.

    Right now for example the game is unplayable, so please take this seriously, it's not depending on devices or on our connections, it's your servers. We all played perfectly fine until about a week ago, than it started. I dont see why asking our devices when it's your servers, please fix it.

    Inviato dal mio Transformer TF101G con Tapatalk 2

  18.   This is the last Dev post in this thread.   #16
    Moderator Remiem's Avatar
    Join Date
    Dec 2013
    Posts
    3,019
    Thanks Thanks Given 
    337
    Thanks Thanks Received 
    9,936
    Thanked in
    1,516 Posts

    Default

    UPDATE: We have done some maintenance that should help with the lag and disconnection issues. If you were previously experiencing issues, please let us know if you experience an improvement with your connectivity. Thanks!
    | | | | | | |

    Need help? Please visit our Support Website at http://support.spacetimestudios.com

  19. The Following 3 Users Say Thank You to Remiem For This Useful Post:


  20. #17
    Senior Member Riccits's Avatar
    Join Date
    Sep 2010
    Location
    South Tirol / Italy
    Posts
    3,419
    Thanks Thanks Given 
    49
    Thanks Thanks Received 
    86
    Thanked in
    64 Posts

    Default

    yesterday evening still had some spikes in CTF. when i have a spike, at same time, 1-2 other playes complain about the same spike...
    - PL - Founder and proud C.O.T. officer
    RicciTS > DEX Bird L77 | Ricci > INT Mage L76 | XCarver> STR/DEX Bear L71
    and many more....

  21. #18
    Senior Member bglir's Avatar
    Join Date
    Jul 2011
    Location
    Brunei
    Posts
    535
    Blog Entries
    1
    Thanks Thanks Given 
    179
    Thanks Thanks Received 
    172
    Thanked in
    109 Posts

    Default

    The pause still there during pvp/ctf and also the lagg, for farming i still got DC a few times not much as before

    Git Ssneakykills

  22. #19
    Forum Adept Aveea's Avatar
    Join Date
    Aug 2011
    Location
    TEXAS :)
    Posts
    428
    Thanks Thanks Given 
    377
    Thanks Thanks Received 
    132
    Thanked in
    75 Posts

    Default

    Played last night. Still getting big lag spikes in heavy combat areas in the Konzite map. Managed to not DC as much but still do. Didn't used to before exept occasionally.

  23. #20
    Banned Suentous PO's Avatar
    Join Date
    Jul 2011
    Location
    Punk in drublic
    Posts
    5,775
    Thanks Thanks Given 
    666
    Thanks Thanks Received 
    2,684
    Thanked in
    1,481 Posts

    Default

    About a week ago the lags and disconnects became MUCH worse again. I've asked around in game and many are still having this issue despite the recent "fix's".
    I'd give you specific times but it would be a huge list. I dc in towns and lag spike on all maps every any time of day, and this isn't an exaggeration.

Page 1 of 2 12 LastLast

Similar Threads

  1. Is anyone experiencing this from the healers?
    By Nawmsayin in forum AL Technical Issues and Bugs
    Replies: 5
    Last Post: 03-28-2014, 08:14 PM
  2. Unusual character problem.
    By Chrissyhly in forum AL Technical Issues and Bugs
    Replies: 2
    Last Post: 11-19-2013, 08:17 AM
  3. Anyone experiencing Lag today?
    By Facepook in forum PL General Discussion
    Replies: 6
    Last Post: 05-18-2013, 02:26 AM
  4. Something unusual.
    By WarTornBird in forum Off-Topic Discussion
    Replies: 6
    Last Post: 12-16-2012, 10:18 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •