On Disconnects, Planar Tombs, Re-Patching and other things

[notfaded1]

How can you not see all the client disconnects from the vm's inside the ec2 cloud dropping from the instances? This makes zero sense... Do u really think 90% of the game population is making this up? A large percentage of us are network engineers, developers, and computer scientists. Posting a video of u playing game successfully doesn't help. What are you asking us for? Videos of our disconnects? I'm honestly now at a loss...idk what to say. We love the game when it works. :^{

How about this you can VPN and play from somewhere else besides ur office and let's see the video of you all running these maps?

[kingxxian]

we almost kill the boss at tomb 1 and we all got dc,its really unfair!

[Samhayne]

How can you not see all the client disconnects from the vm's inside the ec2 cloud dropping from the instances? This makes zero sense... Do u really think 90% of the game population is making this up?

It is not 90% of the population. Sitting here looking at server metrics and things look like a normal Thursday night. As for "seeing" the disconnects... Everyone disconnects at the end of their session. Some people kill their client in the middle of a dungeon map because it is time for dinner, or their battery dies on them. That is the frustrating thing, your issue and the guy who's cat steps on his power strip that turns off his wifi router look like the same thing. We are working on building in more tracking to run this down. Hopefully that pays off.

Thanks in advance for your understanding.

[Ninjasmurf]

It is not 90% of the population. Sitting here looking at server metrics and things look like a normal Thursday night. As for "seeing" the disconnects... Everyone disconnects at the end of their session. Some people kill their client in the middle of a dungeon map because it is time for dinner, or their battery dies on them. That is the frustrating thing, your issue and the guy who's cat steps on his power strip that turns off his wifi router look like the same thing. We are working on building in more tracking to run this down. Hopefully that pays off.

Thanks in advance for your understanding.

I suggest next time you and 3 other STS people test the new map on all 4 devices(iOS,android,PC, and amazon).
When everyone is experiencing the same dc in the same map there is an obvious bug. It's not ok to release new content this way. It ruins the fun. Half of my guild has already given up on the tombs and it's the first day...

[BaronB]

It is not 90% of the population. Sitting here looking at server metrics and things look like a normal Thursday night. As for "seeing" the disconnects... Everyone disconnects at the end of their session. Some people kill their client in the middle of a dungeon map because it is time for dinner, or their battery dies on them. That is the frustrating thing, your issue and the guy who's cat steps on his power strip that turns off his wifi router look like the same thing. We are working on building in more tracking to run this down. Hopefully that pays off.

Thanks in advance for your understanding.

Is there any way to find out if you have downgraded your servers/moved else where ? or maybe introduced capped bandwidth rooms?

you have to appreciate the people that helping keeping this community a community are the ones voicing their concerns.. not the figures that you seem to be looking at.

Over a year of playing it is only in recent times.

Either something must have changed.

Servers?Developers?

or maybe to much awesome has been added into the game in recent times that its about time some of our money that has been spent also be used towards upgrades in real life parts of the game.

[Nature]

I honestly could care less for new content. I can't play with my friends in elites/planar tombs/normal maps. I and many others have reported what has been happening once lag occurs and then get disconnected. You guys still release planar tombs with dc issues still not resolved. We lose elixers, plats and golds with this problem.

[Xorrior]

Don't overload your servers or just get new ones. Problem solved. This is a server side issue, nothing wrong with our connections, regardless whether you believe us or not *rolls eyes*. Also it seems every time you introduce the test server things go belly-up. You sure your test server isn't a modded second hand washing machine ?

[Sdbigdaddy]

Terrible, dc three times, once while updating a patch lol. Travelers outpost the ping kept going and going and then dc. This is not normal. Done for night.

[Heiress]

lol Sam, it's very simple to verify it's happening, delegating this to mods takes less effort than typing out your forum post here.

All good to be 'scientific' but there's lab work and then there's field work, u guys need to stop saying 'but it works in in-vitro testing and it's good to go'. It's failing hard on the ground, Venture out of the lab into the sun and have a look. U cld easily brief and send parties of 4 in, regular players who hail from multiple geographies, get them to report back to u. If it's that unbearable to deal with us players, ur mods can do all the briefing and give players requirements to help u test.

Across a non-stop testing period of 4 hours, we had a full party of 5 rotating players (2 US, 2 Euro, 1 Aus) just experience a 100% dc rate of 1-2 players PER RUN when in full parties of 4, no dc in parties of 2, and 50/50 chance of dc in parties of 3. It's a random person, we all take turns to drop out. None of us have been particularly prone to lagging out before Planar tombs and all those dc-ing, except myself, normally clock under-200 green pings. We have not been able to complete a single Planar tombs map as a full party of 4.

Some Planar runs I'll experience the kind of hyperconnectivity that isn't normal in this part of the world, things run in super-realtime, playing out like I'm the only gamer logged in on the server. I'll stay connected but someone else will lag out. If gameplay is normal, there's a chance I'll ping out. None of us have been prone to lagging out before Planar and the 4 others hail from green ping countries so perhaps this 'hyperconnectivity' isn't so obvious for them. We all use different devices - iPad, iPhone, Nexus.. the server just drops us equally like hot potatoes.

We did note that on our elite runs for the past 1-2 weeks prior, we started getting pingouts but maybe 2-4 each in 5-6 hours. This is a significant rise from maybe 1 pingout a week or a rate we don't remember. 3 days before this, we could no longer do large pulls at Elite Rockhorn without someone dc-ing (1 Euro, 2 US, 1 Aus). At the time the existing lix time was set, there was no such problem with those pulls and we are the same runners except one. But starting 2 + weeks ago we ran most elite maps from forest to rockhorn, no nordr/shuyal, and we ran hard - dc was annoying. But nowhere near this scale.

We gamers are part of the game and your resources too, pls don't treat us like infected specimens that have to be clinically handled from the other side of a glass wall. If people aren't warming up to your "official" threads, maybe it has something to do with this.. when people stop coming forward they've stopped caring and it's never good for any business. Something that clearly isn't ready shouldn't be rushed into release, to the paying crowd. Be fair to us, we lost a lot of kits and plat lix time because ur server's been unstable altho there seems to be resistance to admitting this at ur end. Will u refund those?

[Excuses]

No, no, no, and NO.

2days ago, I was with my friends trying to farm teeth, everyone got DC on every run. After trying about 10 run, everyone got mad and quit.
Yesterday I was trying to try new tomb lv1, got DC on literally every run again out of around 10 runs, we couldn't even pass the first 2 mages.

You should find other way to check this out.

[Sir Lubo Penev]

I'll say this:

There was a period yesterday (not sure exactly but I think around 10-11 pm GMT) when I literally disconnected on every run and every map. Huge ping spikes I couldn't recover from. I ran Hauntlet twice, normal Wilds a few times, Brackenridge a few times. There were five or six consecutive disconnects - all Hauntlet and Wilds runs + a Brack run.

Later though, we managed two full party Planar Tombs runs (a lvl 1 and a lvl 2) without a single disconnect. We were in a party for more than an hour and noone disconnected, not even once.

Then again later - two more Planar Tombs runs (both lvl 1). First time a guy disconnected early, then a few minutes later I disconnected too. Whole run was extremely laggy from the beginning, I froze a couple times and died once because of this (froze on a purple pool). Second run was with the same group 5-10 minutes later. Not as laggy, but a guy (another one) disconnected again. Now, I don't know if their disconnects were due to ping spikes or dead battery, I'm just sharing my experience. My disconnects definitely had nothing to do with my internet connection, my battery or whatever else you can think of.

If I were a dev, I'd focus on this: There are periods when everything seems okay, no disconnects, little to no lag. Followed by periods when you can disconnect while farming Jarl for locks, let alone Elite Tindirin or Planar Tombs. Why? Server overload? Hacker attacks lol?

[Thrindal]

While I do have other info to share for now here is a suggestion.

How about tracking folks that drop but reconnect within 2 minutes. That is probably your DC population. Rage quitters don't drop and reconnect neither do folks going to diner.

Just a thought,


Thrindal

[Dogoeswoof]

I was able to prevent disconnecting on my computer by having two tabs of the game open. When one tab dced, I switched to the other tab and I was still in the map as normal. Maybe this information will be useful, overall I also found that parties of four dced more than parties of three, I was able to run map 1 two times in pts of three that without anyone dcing out of the 5-6 runs I did for all the tombs. Maybe the sheer size and people running is overloading servers or something. The servers were impoved during the halloween event, but they were made for a small map which everyone ran. The planar tombs are probably the largest maps to date on AL so that might be causing an error

[mapenjay]

not just in Planar but all over the map even Pvp room u get Disconnected, Temporary Stop playing and come back till it fix

[debitmandiri]

Yeah...all people got dc when there was 4 peoples in the pt..but if u run solo or only two people it will not happen

The type of dc is same for all people : 120k ping then dc right ?

It seems like the server not responding or someting like that

[Dermuti]

Itīs really frustrating, I went to the Tombs the first time with an awesome pt, we had no probs with the monsters, but we couldnīt finish only one map. Minimum one pl has always a dc. It was impossible to reach the boss. I have the feeling that it becomes more and more dramatical every day.
And yes, the pink is always super, from one moment to the other he increases to some k, no lag, only dc.
I stop the game now, until there is a solution for this. Otherwise I throw my iphone in the corner in a stupid moment. I lost so much time and money during the event and after this. That mkes no sense for me to continue. This is also my last posting for this prob. I wish you really good luck to find the mistake.

[Haligali]

It is not 90% of the population. Sitting here looking at server metrics and things look like a normal Thursday night. As for "seeing" the disconnects... Everyone disconnects at the end of their session. Some people kill their client in the middle of a dungeon map because it is time for dinner, or their battery dies on them. That is the frustrating thing, your issue and the guy who's cat steps on his power strip that turns off his wifi router look like the same thing. We are working on building in more tracking to run this down. Hopefully that pays off.

Thanks in advance for your understanding.

My friend Scrytex did a few runs on the beta server with Seoratrek, one of your moderators. Even he got dcs every run! What we experience now is the exact same as on the beta server, cannot pull more than 3-4 mobs because someone will get dc, party members deflated slowly, and even if im lucky and can reach the boss without disconnect, then im alone. Im a maxed out player with arcane ring, 6 paracelsus gems, brothers whim, solo kill these bosses is just simply impossible.

I dont know whats going on the servers, but i made a suggestion about removing old useless maps, maybe it can help a bit: http://www.spacetimestudios.com/show...maybe-less-lag

We dont want planar tombs, nor winter event, we want playable content.

[raw]

I agree with Hali and Candy on this one. I would rather you all fix the underlying DC issues than rush to release content that is simply unplayable. I've only run one planar map and in that run, half of my team disconnected. When we got to the boss, I got one hit 15 times (not exaggerating). I'd really appreciate the mods running this event and posting a video. I'm not going to waste dozens of Ankhs just to kill a boss. It's one thing to avoid a red zone that has the potential to one hit, but it's another to be one hit by every single attack (even ones that you cant dodge).

As far as the DC stuff goes, I've been an avid elite map/tomb runner, and I've experienced severe disconnects in the following maps:

- Hauntlet
- KM1
- KM2
- KM3
- WT1

I've noticed that there are periods of time where I DC every single run, and then there are streaks where nobody on my team DCs. Idk what the issue is, but it needs to be fixed else you will lose MANY players. I have given up on running this event, or any further timed runs until this issue is resolved. And as far as not being able to reproduce this... that's unacceptable from a software development perspective. As mentioned in one of my previous posts, hire more staff (interns are perfect as testers), task a group of dedicated players, or bring in outside help.

[octavos]

All i'm thinking about is testing winter....yea...planer tombs is nice when I first ran it in the test server..i was like "wow this is to hard for me" now if the rest of the tombs are like the 1st level..it would be fantastic. Bosses have to much armor, so I hope for a new cap soon...as for me im happy...not as happy as some of you guys....heres my saying "nothing elite is fine by me "

[Ultrawave]

playing 2 years and never I faced problems with dc's, as after the last client (((((((