Page 3 of 5 FirstFirst 12345 LastLast
Results 41 to 60 of 83

  Click here to go to the first Dev post in this thread.   Thread: The Quest to Improve Server Connection | Please Take This Survey!

  1. #41
    Forum Adept
    Join Date
    Feb 2014
    Location
    Mersin, Turkey
    Posts
    398
    Thanks Thanks Given 
    1
    Thanks Thanks Received 
    11
    Thanked in
    10 Posts

    Default

    [QUOTE=arcanexmen]]Survey done.

  2. #42
    Forum Adept
    Join Date
    Feb 2014
    Location
    Mersin, Turkey
    Posts
    398
    Thanks Thanks Given 
    1
    Thanks Thanks Received 
    11
    Thanked in
    10 Posts

    Default

    [QUOTE=arcanexmen]]disconnections when enemies on the map that are attacking players

  3. #43
    New Member
    Join Date
    Aug 2013
    Posts
    5
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    0
    Thanked in
    0 Posts

    Default

    Lol stop pretending its players' internet connection issue. Its a new problem thay hasnt happened before. You trying to tell us that people started to plating on poor connection now?
    Stop mocking us, its pathetic. Find the solution in your client or server, its not connection problem. Its ridiculous.

  4. #44
    Forum Adept
    Join Date
    Feb 2014
    Location
    Mersin, Turkey
    Posts
    398
    Thanks Thanks Given 
    1
    Thanks Thanks Received 
    11
    Thanked in
    10 Posts

    Default

    [QUOTE=arcanexmen]Lol stop pretending its players' internet connection issue. Its a new problem thay hasnt happened before. You trying to tell us that people started to plating on poor connection now?
    Stop mocking us, its pathetic. Find the solution in your client or server, its not connection problem. Its ridiculous

  5. #45
    Junior Member
    Join Date
    Dec 2013
    Posts
    10
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    0
    Thanked in
    0 Posts

    Default

    i hope my informations help you guys ! "xhunterboyz"

  6. #46
    Senior Member vawaid's Avatar
    Join Date
    Sep 2014
    Location
    Kota Surabaya, Indonesia
    Posts
    793
    Thanks Thanks Given 
    218
    Thanks Thanks Received 
    43
    Thanked in
    36 Posts

    Default

    DONE!
    but...

    1st question, i got dc in every char i have --"

    4th question, should i use sts time or my +7 GMT time?

    21st i use both chrome and android, so i choose playstore or chrome store XD

  7. #47
    Banned
    Join Date
    Jul 2014
    Posts
    17
    Thanks Thanks Given 
    5
    Thanks Thanks Received 
    4
    Thanked in
    3 Posts

    Default

    Its kind of telling that STS has to ask clients to report dc's. Most client-server applications maintain event and transaction logs.

  8. #48
    Luminary Poster Energizeric's Avatar
    Join Date
    Jun 2012
    Posts
    8,243
    Thanks Thanks Given 
    960
    Thanks Thanks Received 
    2,931
    Thanked in
    1,208 Posts

    Default

    Quote Originally Posted by Pootoo View Post
    Lol stop pretending its players' internet connection issue. Its a new problem thay hasnt happened before. You trying to tell us that people started to plating on poor connection now?
    Stop mocking us, its pathetic. Find the solution in your client or server, its not connection problem. Its ridiculous.
    They are trying to fix the problem, but they don't know how to, so they need info from us. People are always going to disconnect sometimes, it happens. Tens of thousands of people play this game. So they have to determine which disconnects are the usual bad connection ones, and which ones are related to the new problem. And then they need to determine what is causing the disconnects. That is why the survey asked questions like "what were you doing when you disconnect?" or "are you in a large guild?" or "do you have a large friends list?". They suspect those issues may be causing the problem, and if they can find a pattern then they can fix it.

  9.   Click here to go to the next Dev post in this thread.   #49
    Developer - Inactive Samhayne's Avatar
    Join Date
    Feb 2010
    Location
    Spacetime
    Posts
    8,419
    Thanks Thanks Given 
    268
    Thanks Thanks Received 
    8,831
    Thanked in
    2,092 Posts

    Default

    Quote Originally Posted by Energizeric View Post
    They are trying to fix the problem, but they don't know how to, so they need info from us. People are always going to disconnect sometimes, it happens. Tens of thousands of people play this game. So they have to determine which disconnects are the usual bad connection ones, and which ones are related to the new problem. And then they need to determine what is causing the disconnects. That is why the survey asked questions like "what were you doing when you disconnect?" or "are you in a large guild?" or "do you have a large friends list?". They suspect those issues may be causing the problem, and if they can find a pattern then they can fix it.
    Energizereric is correct that we are working to correlate data to narrow down commonalities between the issues to identify root causes of the problems.

    The game is storing gigs and gigs of logs right now.

    We are working on implementing more client features to help us identify disconnects that are not "normal" but those take time (and an Apple approval process) to get live. This survey is something we can do now to obtain actionable data for our team to use.

    Thank you all very much for participating in this effort by providing your information via the survey. It is very helpful!
    | | | |

    Need help? Please visit our Support Website at http://support.spacetimestudios.com

  10. The Following User Says Thank You to Samhayne For This Useful Post:


  11. #50
    Senior Member
    Join Date
    Sep 2011
    Location
    Online
    Posts
    539
    Thanks Thanks Given 
    29
    Thanks Thanks Received 
    66
    Thanked in
    48 Posts

    Default

    Quote Originally Posted by Energizeric View Post
    They are trying to fix the problem, but they don't know how to, so they need info from us. People are always going to disconnect sometimes, it happens. Tens of thousands of people play this game. So they have to determine which disconnects are the usual bad connection ones, and which ones are related to the new problem. And then they need to determine what is causing the disconnects. That is why the survey asked questions like "what were you doing when you disconnect?" or "are you in a large guild?" or "do you have a large friends list?". They suspect those issues may be causing the problem, and if they can find a pattern then they can fix it.
    When you tell your IGN they pretty much know all (guild, friends, playtime, chats) already. All they need is a point in time, so they can backtrace events. Similar like a scam report.

    They now including an automagicly disconnect-report. Which is Pretty awesome btw, reporting to a server which you can't reach due a disconnect

  12. #51
    Senior Member
    Join Date
    Dec 2012
    Location
    Hungary
    Posts
    3,097
    Thanks Thanks Given 
    330
    Thanks Thanks Received 
    1,069
    Thanked in
    506 Posts

    Default

    Quote Originally Posted by Samhayne View Post
    Energizereric is correct that we are working to correlate data to narrow down commonalities between the issues to identify root causes of the problems.

    The game is storing gigs and gigs of logs right now.

    We are working on implementing more client features to help us identify disconnects that are not "normal" but those take time (and an Apple approval process) to get live. This survey is something we can do now to obtain actionable data for our team to use.

    Thank you all very much for participating in this effort by providing your information via the survey. It is very helpful!
    I filled the form and made a video about the dc problem, hope it helps.

  13. #52
    Junior Member Drausaser's Avatar
    Join Date
    Oct 2013
    Location
    Bangladesh
    Posts
    23
    Thanks Thanks Given 
    3
    Thanks Thanks Received 
    2
    Thanked in
    2 Posts

    Default

    Survey done..

  14. #53
    Member rainmasterz's Avatar
    Join Date
    Oct 2014
    Posts
    53
    Thanks Thanks Given 
    2
    Thanks Thanks Received 
    3
    Thanked in
    3 Posts

    Default

    Very frustrating with this game

  15. #54
    Forum Adept
    Join Date
    Feb 2014
    Location
    Mersin, Turkey
    Posts
    398
    Thanks Thanks Given 
    1
    Thanks Thanks Received 
    11
    Thanked in
    10 Posts

    Default

    [arcanexmen]Very frustrating with this game

  16. #55
    Forum Adept
    Join Date
    Feb 2014
    Location
    Mersin, Turkey
    Posts
    398
    Thanks Thanks Given 
    1
    Thanks Thanks Received 
    11
    Thanked in
    10 Posts

    Default

    [arcanexmen]Took the survey, the disconnection started with the halloween update

  17. #56
    Forum Adept
    Join Date
    Feb 2014
    Location
    Mersin, Turkey
    Posts
    398
    Thanks Thanks Given 
    1
    Thanks Thanks Received 
    11
    Thanked in
    10 Posts

    Default

    [QUOTE=Mehmet Tuncay]Okay... I already took the survey and I can't do it again now but after further time playing I can confirm that this ONLY happens to me when there is a mage in the party.

    This is still relevant to the tombs: [B] I have done several runs with 3 rogues and a tank without a hint of an issue but [B]as soon as there is a mage in the party of 4 (2 rogue 1 tank 1 mage) I instantly dc from the map

  18. #57
    Forum Adept
    Join Date
    Feb 2014
    Location
    Mersin, Turkey
    Posts
    398
    Thanks Thanks Given 
    1
    Thanks Thanks Received 
    11
    Thanked in
    10 Posts

    Default

    [QUOTE= arcanexmen]Ok. Done. Hope it help.

  19. #58
    Forum Adept
    Join Date
    Feb 2014
    Location
    Mersin, Turkey
    Posts
    398
    Thanks Thanks Given 
    1
    Thanks Thanks Received 
    11
    Thanked in
    10 Posts

    Default

    [QUOTE=arcanexmen]Finally you made a survey! Now do some data analysis, and post your conclusion!

  20. #59
    Star Guard octavos's Avatar
    Join Date
    Jun 2011
    Location
    Playing AL
    Posts
    4,189
    Thanks Thanks Given 
    920
    Thanks Thanks Received 
    1,080
    Thanked in
    561 Posts

    Default

    Just filled out my part, so hopefully it helps
    http://www.spacetimestudios.com/image.php?type=sigpic&userid=54483&dateline=131136  6901
    PL-Ghosts | SL-DL-AL- Ghost | SL-DL-AL-Octavos

  21. #60
    Junior Member machinedog's Avatar
    Join Date
    Aug 2014
    Posts
    34
    Thanks Thanks Given 
    23
    Thanks Thanks Received 
    10
    Thanked in
    7 Posts

    Default

    Am I the only one who gets dc only in a group? I solo without any issues. Planar is hard to solo though lol

Similar Threads

  1. cannot log on..either server is down or connection lost?
    By seoateo in forum AL Technical Issues and Bugs
    Replies: 13
    Last Post: 08-31-2013, 11:59 PM
  2. [b]server connection[/b]
    By Callistous in forum AL Technical Issues and Bugs
    Replies: 1
    Last Post: 02-23-2013, 01:35 AM
  3. Server Connection
    By Callistous in forum AL Technical Issues and Bugs
    Replies: 0
    Last Post: 02-22-2013, 09:04 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •