Questions about sts support

**Arrowz** · 07-09-2015, 06:59 PM

First off I would like to know if you guys think sts support could fix this. I accidentally bought the booster to lvl 41 on my lvl 17 twink rogue. I opened nekro on this char and I've spent a good amount of money gearing it up. I wasn't looking at the screen for about 30 seconds and when I turned back my character was lvl 41. I must've somehow bought it from the power booster standing in paradise pier because I was tapping the screen while looking away.

Could STS support revert this and refund my platinum? I would hate to have get another nekro egg.

Also how long does it usually take to get a response from sts support? I sent an email about 28 hours ago and no response as of yet.

Lastly does suppport work on weekends? I would hate to have to wait til monday for this to be resolved.

thanks in advance

**Arrowz** · 07-10-2015, 03:40 PM

Can anybody answer any of these questions? And now its been 48 hours with no response.

**( DAMAGE )** · 07-10-2015, 04:17 PM

LOL Mate
Welome to the Club
i also today accidently did the same .....some screen glitch and BOOM im 41.....
Hope sts will return me to 16 asap............

**coldheart** · 07-10-2015, 04:41 PM

Originally Posted by Arrowz

First off I would like to know if you guys think sts support could fix this. I accidentally bought the booster to lvl 41 on my lvl 17 twink rogue. I opened nekro on this char and I've spent a good amount of money gearing it up. I wasn't looking at the screen for about 30 seconds and when I turned back my character was lvl 41. I must've somehow bought it from the power booster standing in paradise pier because I was tapping the screen while looking away.

Could STS support revert this and refund my platinum? I would hate to have get another nekro egg.

Also how long does it usually take to get a response from sts support? I sent an email about 28 hours ago and no response as of yet.

Lastly does suppport work on weekends? I would hate to have to wait til monday for this to be resolved.

thanks in advance

Not on Sunday.im not sure bout sat..they usually reply quite fast but I think they're just too busy atm cuz of lots of issues with the expansion.

**Titanfall** · 07-10-2015, 05:04 PM

They dont work weekends, Im sure they can help.

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**Arrowz** · 07-10-2015, 05:21 PM

Originally Posted by Titanfall

They dont work weekends, Im sure they can help.

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Ugh i thought that was the case. Waiting til after the weekend is gonna suck. Im stuck playing warrior instead of my nekro rogue

**Youtuber** · 07-10-2015, 07:23 PM

I dont think they can revert a player more than 1 level down, Ive asked them for help with the same thing before, just got a reply saying they can only de level a account by 1 level.

**Arrowz** · 07-10-2015, 08:34 PM

Originally Posted by Youtuber

I dont think they can revert a player more than 1 level down, Ive asked them for help with the same thing before, just got a reply saying they can only de level a account by 1 level.

Did you buy the booster to lvl 41 or did you just normally level up your character? Normally leveling up a character they will only delevel you by 1 but myself aswell as (damage) accidentally bought the booster. If they don't let us revert that im going to be pissed.

**Farminer's** · 07-10-2015, 08:39 PM

Originally Posted by Arrowz

Did you buy the booster to lvl 41 or did you just normally level up your character? Normally leveling up a character they will only delevel you by 1 but myself aswell as (damage) accidentally bought the booster. If they don't let us revert that im going to be pissed.

Lol hah that's why I have no plat xD

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**CptAwsome** · 07-10-2015, 08:41 PM

Took them 6 days to respond to me lol

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**Arrowz** · 07-10-2015, 08:52 PM

Originally Posted by CptAwsome

Took them 6 days to respond to me lol

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From a company of this size thats unacceptable tbh. Like emailed Blizzard support, they called me back in 10 minutes. Granted Blizzard is much bigger but they have a lot more people contacting support.

**CptAwsome** · 07-10-2015, 09:35 PM

Originally Posted by Arrowz

From a company of this size thats unacceptable tbh. Like emailed Blizzard support, they called me back in 10 minutes. Granted Blizzard is much bigger but they have a lot more people contacting support.

Agree 100% i didn't message them with a little problem either. It was a very important item I sold accidentally whilst clearing junk so I was without it for that long lol

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**Arrowz** · 07-11-2015, 12:13 AM

Originally Posted by CptAwsome

Agree 100% i didn't message them with a little problem either. It was a very important item I sold accidentally whilst clearing junk so I was without it for that long lol

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Thats how I feel not being able to use my nekro