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  Click here to go to the first Dev post in this thread.   Thread: STS still ignoring me.

  1. #1
    Forum Adept iiy's Avatar
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    Default STS still ignoring me.

    I sent about 15 mails, and many time still no answer, I made a threat and it got closed, they said "PM me with case number" and still ignoring me. What's happening with the old good support that everytime helps? Its gone?
    Iiy [W] | Miedoso [W(TWINK)] | Paydie [R]
    Make it better...

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    Senior Member epicrrr's Avatar
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    15 mail and a threat, maybe thats why?
    Kronos Divine Guild Development PICS HERE -- PVP VIDS HERE AL Retiree

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    Forum Adept iiy's Avatar
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    Quote Originally Posted by epicrrr View Post
    15 mail and a threat, maybe thats why?
    I want them to help me with my problem, so I'll able to play again.

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    Threat or thread?

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    Quote Originally Posted by iiy View Post
    I want them to help me with my problem, so I'll able to play again.
    The reason is that u sent 15...

    They ignore people who just spam them like a jackrabbit on red bull.
    Ign - Coolguymage

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    Forum Adept iiy's Avatar
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    When it was just 1 they ignored me too.

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    Quote Originally Posted by epicrrr View Post
    15 mail and a threat, maybe thats why?
    He meant thread xd, kinda obvious isnt it?

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    When I had to go through STS Help, it took a week, week and a half or so. You have to imagine a world wide game with millions of users that might have duplicate accounts might also have problems, and send in reports. Scammers, spammers, hackers, cheats, noobs, mistake makers, plat buyers, all might have an issue and report it.

    Now, how many people do you think STS employs for customer service? A handful. Taking on hundreds if not thousands of requests, and my guess is, some of them aren't in English either... soooooo....

    Patience grasshopper. Also, treating them like a girl that just dumped you and checking your account every thirty seconds, doesn't help either...

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    Junior Member shreeya's Avatar
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    Well they haven't replied me either and I've not mailed them like 15 times
    but iI must say the earlier support was quick in replying but now it takes forever to respond for them

  12. #10
    Forum Adept iiy's Avatar
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    Quote Originally Posted by shreeya View Post
    Well they haven't replied me either and I've not mailed them like 15 times
    but iI must say the earlier support was quick in replying but now it takes forever to respond for them
    thats what I say!

  13. #11
    Forum Adept iiy's Avatar
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    Quote Originally Posted by Zaizor View Post
    When I had to go through STS Help, it took a week, week and a half or so. You have to imagine a world wide game with millions of users that might have duplicate accounts might also have problems, and send in reports. Scammers, spammers, hackers, cheats, noobs, mistake makers, plat buyers, all might have an issue and report it.

    Now, how many people do you think STS employs for customer service? A handful. Taking on hundreds if not thousands of requests, and my guess is, some of them aren't in English either... soooooo....

    Patience grasshopper. Also, treating them like a girl that just dumped you and checking your account every thirty seconds, doesn't help either...
    If theyre busy then can send me a mail to wait, but they just ignore me. Also Remiem closed my last threat and told me to PM her, I did, and she ignored me too.

  14. #12
    Junior Member shreeya's Avatar
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    Well the wait sucks
    But you shouldn't have sent 15 mails
    They might think you spam and so they might have ignored you
    I hope they reply to our query soon
    I never had any issues with sts until now

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    Quote Originally Posted by epicrrr View Post
    15 mail and a threat, maybe thats why?
    Quote Originally Posted by iiy View Post
    Also Remiem closed my last threat and told me to PM her, I did, and she ignored me too.
    So he was right
    Ign - Coolguymage

  16. #14
    Forum Adept iiy's Avatar
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    Quote Originally Posted by shreeya View Post
    Well the wait sucks
    But you shouldn't have sent 15 mails
    They might think you spam and so they might have ignored you
    I hope they reply to our query soon
    I never had any issues with sts until now
    I hope that not just that say me to PM and then ignore me, cuz I can se lastest post

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    Forum Adept iiy's Avatar
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    Also when it was just 1 mail, I waited 5 days to send another mail, and now 2 weeks

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    Junior Member shreeya's Avatar
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    OK they replied me and iI hope they help you out too
    Good luck

  19. #17
    Forum Adept iiy's Avatar
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    Quote Originally Posted by shreeya View Post
    OK they replied me and iI hope they help you out too
    Good luck
    Thankk yyou.

  20. #18
    Forum Adept iiy's Avatar
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    I think STS will ignore me forever or they think Im just Spammer. :/

  21.   This is the last Dev post in this thread.   #19
    Moderator - Inactive Seoratrek's Avatar
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    Hey iiy,

    I understand your frustration. While our support team does their best to respond in a timely manner it really depends on the queue. As a general rule of thumb, it's best to avoid sending multiple tickets regarding the same question as it does clog up the queue and could be construed as spam. Please note though I do not respond to support tickets so I can't give you any specifics for the long wait. However, please feel free to PM me your ticket/case number and I can make a note of it in my report. If you have any other questions and concerns feel free to include them in your message. Thanks!
    | | | |

    Need help? Please visit our Support Website at http://support.spacetimestudios.com

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