App crashing constantly!

**no1male** · 05-29-2011, 02:59 AM

something needs sorting the amount it crashes is just ridiculous

**Futumsh** · 05-29-2011, 01:03 PM

If someone getting the crashes can send in the logcat output from it, that'd be helpful, since we don't have any devices this is happening on here.

**Ohkuni** · 05-29-2011, 06:40 PM

Hi,

I'll be happy to send logs, please provide instructions on how to generate them and where to send it, thanks.

**Futumsh** · 05-29-2011, 07:05 PM

Assuming the android sdk and appropriate drivers for your device are installed, and your device is plugged in via usb, do something like 'adb logcat > logcat_output.txt', play til it crashes, find the crash near the end of the logs and either pm it to me or send it to the support email address.

**no1male** · 05-30-2011, 02:08 AM

I'm away for a week but will give it a go when I get back

**Ohkuni** · 05-30-2011, 06:32 PM

Hi Futumsh, my logs have been sent to you via PM.

It seems I don't have crashes when I turn my sounds off, untick high quality, and set the battery saver slider all the way to the right. The game runs choppy, but it doesn't crash.

**Futumsh** · 05-30-2011, 08:44 PM

Thanks for the logs - the crash was in libsoundpool.so, so it's likely just turning off sound would be enough to avoid the crash for now. I'll see what I can find when I get a chance, but it's likely this is a bug in the audio drivers for that particular device, since it's the only type reporting crashes for it.

**no1male** · 05-31-2011, 01:16 PM

ohkuni what phone do you have?

**thugimmortal** · 05-31-2011, 05:25 PM

after todays update the game constantly droping back to the home screen and the app exits its worse in forest heaven 5.

also recently my player gets stuck sometimes and i cant move even tap to move or auto attack doesnt work so i have to exit the map and its ok again
im not stunned or anything it happens mid attack

**Futumsh** · 05-31-2011, 06:09 PM

Thug:

What type of device? Does the crash happen with sound off?
Where, and in which dungeon do you get stuck? Exactly what do you see while stuck?

**Ohkuni** · 05-31-2011, 06:11 PM

Originally Posted by no1male

ohkuni what phone do you have?

Samsung Galaxy S2

**thugimmortal** · 05-31-2011, 07:44 PM

Originally Posted by Futumsh

Thug:

What type of device? Does the crash happen with sound off?
Where, and in which dungeon do you get stuck? Exactly what do you see while stuck?

im using a LG OPTIMUS GT540 android os 2.1

ive tried to play with the sound off but it still exits to the home screen
i have a log file with sound on and off that im going to send you

and the getting stuck thing happens at random times its happend in intergalactic combat, the bandit boys stronghold and forest heaven 5.
im in the middle of the room when it happens so im not in a wall.
when im stuck everything visually is fine just when i move the touch joystick the joystick moves but the player doesnt.
even tap to move and auto aim doesnt move him.
i then have to exit map then its ok again.

i didnt have these problems until 1.7.2
i had the odd drop to home before todays update but its a lot more frequent now.

how do i get the logs to you just email support with your name or can i send direct to you.

**no1male** · 06-01-2011, 01:52 AM

Originally Posted by Ohkuni:311309

Originally Posted by no1male

ohkuni what phone do you have?

Samsung Galaxy S2

Same phone as me. Tried switching my sound off yesterday and its still crashing

**mrfluxus** · 06-01-2011, 04:53 AM

Same here, galaxy s 2 keeps crashing even with sound turned off. I don't have a pc at the moment will post the logs later today.

**no1male** · 06-01-2011, 05:10 AM

I'm back home tomorrow anyone got a detailed explanation of how to take the logs and how to use adb?

**thugimmortal** · 06-01-2011, 06:30 AM

Originally Posted by mrfluxus

Same here, galaxy s 2 keeps crashing even with sound turned off. I don't have a pc at the moment will post the logs later today.

if on android

theres an app on android market called "catlog - catlog reader"
it saves the system log as a text file

**no1male** · 06-02-2011, 12:51 PM

I am back home now, but having issues sending the text file to Futumsh i cannot find any where in the pm box which will let me add an attachment.

Anyone got any ideas?

**Ohkuni** · 06-02-2011, 06:25 PM

Originally Posted by no1male

I am back home now, but having issues sending the text file to Futumsh i cannot find any where in the pm box which will let me add an attachment.

Anyone got any ideas?

I just uploaded them to Dropbox and sent him the link.