Troubleshooting: A Guide to aid WiFi connectivity issues

[Futumsh]

I can't connect to the server it keeps showing me failed to connect
Other games are totally fine and my connection is also good please help

What exactly does it look like when it fails?

Things it could be:
* Your ISP modifying http responses (some try to inject crap into them) - this should not affect the web client but can affect android/ios.
* Your IP address being in a blacklisted block
* Network outage between you and our servers
* Your ISP doing port / address filtering in some combination which prevents getting to our servers.

It would also be helpful to check if you can connect using the web client: https://account.spacetimestudios.com/arcanelegends

[Gamegrog]

What exactly does it look like when it fails?

Things it could be:
* Your ISP modifying http responses (some try to inject crap into them) - this should not affect the web client but can affect android/ios.
* Your IP address being in a blacklisted block
* Network outage between you and our servers
* Your ISP doing port / address filtering in some combination which prevents getting to our servers.

It would also be helpful to check if you can connect using the web client: https://account.spacetimestudios.com/arcanelegends

I can't I can't even use the link it's not coming it's keeps on loading
Idk about blacklist IP but I've not done anything wrong
I was farming esg and all if the sudden it disconnected.
Now I can't log back into my account.

Sent from my Moto E (4) Plus using Tapatalk

[Futumsh]

I can't I can't even use the link it's not coming it's keeps on loading
Idk about blacklist IP but I've not done anything wrong
I was farming esg and all if the sudden it disconnected.
Now I can't log back into my account.

Please either screenshot or describe exactly what it looks like. No new IP blocks were blacklisted today, so I doubt it's that on our end if it just started today.
Have you rebooted your device and/or router?
PM me your IP address (https://whatismyipaddress.com/) and I can check blacklists.
It's sounding like a network outage somewhere.

[Gamegrog]

Please either screenshot or describe exactly what it looks like. No new IP blocks were blacklisted today, so I doubt it's that on our end if it just started today.
Have you rebooted your device and/or router?
PM me your IP address (https://whatismyipaddress.com/) and I can check blacklists.
It's sounding like a network outage somewhere.

It logs in to my account it shows the connecting part and all of the sudden it shows connection failed check your network connectivity.

Sent from my Moto E (4) Plus using Tapatalk

[Futumsh]

It logs in to my account it shows the connecting part and all of the sudden it shows connection failed check your network connectivity.

Is that on android or web?

If it's getting that far, it's not:
* Your ISP modifying http responses (some try to inject crap into them)
* Your IP address being in a blacklisted block
* Network outage between you and our servers

It could still be this:
* Your ISP doing port / address filtering in some combination which prevents getting to our servers.

[Gamegrog]

Is that on android or web?

Android

Sent from my Moto E (4) Plus using Tapatalk