[Investigating] Player Bans

**Justg** · 03-03-2016, 03:06 PM

Reminder folks, please don't talk about bans on the forums. Support(at)spacetimestudios.com is the best course of action.

**mapenjay** · 03-03-2016, 04:43 PM

Originally Posted by Justg

Reminder folks, please don't talk about bans on the forums. Support(at)spacetimestudios.com is the best course of action.

why support is not answering?

**Justg** · 03-03-2016, 05:08 PM

Originally Posted by mapenjay

why support is not answering?

It takes awhile depending on load. Thanks for your patience.

**kydrian** · 03-03-2016, 05:19 PM

Originally Posted by Justg

Reminder folks, please don't talk about bans on the forums. Support(at)spacetimestudios.com is the best course of action.

I understand its a reminder to not talk about bans on forums but you need to think about it. These are innocent players who are banned without a reason, its not there fault and STS still hasn't given a "full" explanation on why this happened and that they have to go to support to get unbanned even wait a few days for someone else's doing.

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**Justg** · 03-03-2016, 05:36 PM

Originally Posted by kydrian

I understand its a reminder to not talk about bans on forums but you need to think about it. These are innocent players who are banned without a reason, its not there fault and STS still hasn't given a "full" explanation on why this happened and that they have to go to support to get unbanned even wait a few days for someone else's doing.
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From the OP:

Originally Posted by Remiem

This morning we executed a mass ban of a number of players who were displaying suspicious behavior in game. The criteria inadvertently caught some legitimate players in the mix and they received permanent bans.

Support is working through the tickets. Very sorry for any inconveniences.

**kydrian** · 03-03-2016, 05:42 PM

Originally Posted by Justg

From the OP:

Support is working through the tickets. Very sorry for any inconveniences.

That really isn't a full explanation Justg, I'm talking about why were they caught in it? And why were do they have to go to support? What were these suspicious players "doing" it makes no sense on how a normal player gets caught up in it and has to submit a ticket.

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