Today I bought 1700 plat with iTunes
iTunes money is gone,but no plats received
Anyone else having problems with purchase?
Platinum purchase problem
Today I bought 1700 plat with iTunes
iTunes money is gone,but no plats received
Anyone else having problems with purchase?
Email support if you still haven't received. It should be basically instant.
Mailed support about 7 hours ago,no reply so far
If u r using IPhone then contact to Apple and if u r using Android then m not sure why STS havnt replied yet
SAME thing happened to me!
Bought 1700 plat 2 times yesterday and waited over 12 hours. Still no platinum in my account. Itunes money and bank account money deducted.
The same thing happened to me 3 days ago. I emailed with the receipt of the purchase and they told me to contact itunes. Still missing 1700 plat at 90 bux =(
Sent from my SM-N900V using Tapatalk
I am also missing platinum. 180 dollars for 3400 platinum and nothing received. Still waiting for support to get back to me...it's been over 12 hours.
How can we contact iTunes?
Any idea?
Their website should have support information. or your receipt.
Star light, star bright...
Ok thx,just mailed apple support
#11
We have seen a few issues of this recently, it should be fixed now. Please let us know if it is not, thanks!
Hey G,
Just checked,still didn't receive plats
I'm having problems purchasing as well, not through the App Store, but through PayPal on my PC. Get some message that states, "Sorry, we cannot complete your purchase at this time." This is the third day I've tried to purchase platinum :/ Hope to see a fix soon.
Support replied: they will implement a solution soon
But so far didn't receive my plats
#15
Apple deprecated some old functionality without telling us so there have been some issues over the last couple of days. We have implemented a fix and everything should clear in the next few hours. If not, please let us know. You can PM me if you need to.
Thanks,
- g
Thx G,only problem for is that I'm leaving in a couple hours,for 6 weeks
But thx anyway,I'll have my plats when I come back
Platinum purchase fail.
After all the ban. I saw the leaderboard was possible. Since I was only 2-3k points away. Tried to purchase platinum and it failed. Even got charged for it and didn't receive my platinum. Lost a whole day or two and until now still haven't got my platinum. So tell me sts. Where is my reward for UNABLE to run the event without platinum. I even got my itune receipt and bank history that I was charged. Got an email reply from sts support saying the problem is on sts side.
So where is my compensation? as I was unable to purchase plat to run for the event and it has been 2 days.
Twobnv & Twoxc & Twocrazy - Deviant Misfits Officer
Nice try
I had same problem(check my post) emailed apple support,and my money will be refunded
If you've already received a message from support, I don't think you should feel the need to post more about it here.
Support definitely gets more bad press on these forums than good press, and I don't believe they spend their time organizing thumb twiddling tournaments
Be patient my friend! Sts is definitely feeling generous this week.
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