I purchased plat on my account
And nothing yet. Sent emails to you guys and nothing.
Could you toss me some help please?
Purchased plat on the G2x and havent recieved it
I purchased plat on my account
And nothing yet. Sent emails to you guys and nothing.
Could you toss me some help please?
Last edited by Samhayne; 08-06-2011 at 10:56 AM. Reason: Edited out the payment stuff.
Its not good idea to put payment details into public forums, but you have already done all you can. Wait for response form dev team.
To be sure, you sent email to support(at)spacetimestudios.com, right?
Pocket legends: Eagle (Endgame Bird), Magic (endgame mage), Getnuked (voodoo mage)
Star legends: Eng (Engineer), Rapid (operative)
Dark legends: Sucker (vampire queen)
#3
Hey Blest,
You want to make sure you've logged fully out of the game and re-loaded. I've heard some people say that their plat showed up after they restarted their device (not sure what to make of that, but hey, passing it along).
Depending on the purchase method, it can take a while until we receive the notification that the $$ transferred and for the system to grant the plat.
As Darkfader says above, drop us an e-mail with the details to the Support Team at support(at)spacetimestudios.com (replace the (at) with the @ symbol) and we'll dig into it. Thanks a lot for your patience.
^^ what he said
SupaProdigy level 32 operative SpaceReaper level 12 .Beastrocity lvl 63
Supaprodigy level 56 bird Toquickforu level 60 Paladin! Top Shot Mafia. Empty-Space
I've been fully out since besides checking in. Same thing happened when i played pocket legends. Except it didn't work this time.
But about my payment info... It's a prepaid card.
Thanks though.
Sent from a G2x
Is it one of those Visa Gift Prepaid cards?
Mind checking the balance of the card? If it actually deducted the payment.
Similar mistake happened to me before, thought I made the payment and filed a complaint, when the card itself wasn't 'activated' yet.
It was a prepaid card connected to my paypal and it even says payment confirmed.
Sorry if I'm coming off rude. Replying and trying to keep an irl conversation going.
Sent from a G2x
Last edited by Blest; 08-06-2011 at 05:43 PM.
I thought there was a notice on the plat buying screen saying if your buying from your device it could take longer to recieve the plat then if you bought on your pc. Thats why i always buy mine through the comp, and i always go through amazon so i can tell me wife it was a book and not a game... haha
PL - BreadKeeperzz - 55 Bear -=- BreadKeeper - 53 Mage -=- SirKeeper 10 Bear
SL - Keeper - Commando -=- SirKeeper - Engie
Guild - Atomic Legends
Brought it yesterday.Originally Posted by Breadkeeper
Sent from a G2x
All good, not rude at all.
Maybe Paypal is just slow?
Bump for the sake of Devs noticing the two Emails I sent.
I use them too except it was a mastercard.Is it one of those Visa Gift Prepaid cards?
Mind checking the balance of the card? If it actually deducted the payment.
Similar mistake happened to me before, thought I made the payment and filed a complaint, when the card itself wasn't 'activated' yet.
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#13
We only offer limited CS over the weekend. I'd expect you'll get a response today if you haven't already.
Same issue with me i bought platinum also and never got it i have the email from the android market saying it was payed for !
Guys, check your Pocket Legends account, that's where it sent my puchase through the SL/Android Market.
Devs... in-app puchases still send the plat to your PL account. I would suggetst disabling this until you get it fixed.
Raulurfixit (engineer) <Serenity> guild member
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