Compensation? When?

[Eliezer Souza]

Did you forget that? So far I have not received a support response! False information to players? Give an answer that this is already annoying.

Enviado de meu LG-X230 usando Tapatalk

[Justg]

As posted last week:

Fell free to pm me, we'll look into your specific case but we did do this already:

Yesterday at 6:30 PM CST we initiated a series of actions to rectify the mistaken Arcane Artifact that was released with the Halloween content.

This fix up affected players that have either enhanced or upgraded those items between 10/19/2017 and 10/20/2017.

- We removed extraneous gem upgrades from the affected items with the gems being granted back to the owners' inventory.
- We cancelled the upgrades that were locked in progress, with the gems being granted back to the owners' inventory.
- We determined who paid platinum to buy through upgrades for affected items, with platinum refunds granted back to player).
- We removed extraneous enhancements from the affected items. We granted currency refunds (augmentation stones) to players who still own the items that they paid for enhancements for.

This affected a very small number of people. If you still feel that you were unfairly treated, please contact us at support@spacetimestudios.com and we'll try to make it right.