Thanks for clearing that up @Rav! STS should replace a Para with a Para if it had been removed by their system. "If" being the operative word here...
@Macgreaze You probably got the jewels as a courtesy since you didn't have proof - they are meeting you halfway. That's good customer service except that Chad didn't explain why you got jewels and not a para. Unless you have hard proof that you yourself can produce, then you are entirely relying on STS' inventory logs related to your character. If their logs have been purged (which they probably were since it was awhile ago) then no proof exists. You could be wrong in your recollection, there's no way for anyone else to know for sure what happened.
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