That is most definitely the problem. If you are using the laptop keyboard it will work with Chrome or Firefox. Unless there is something wrong with your laptop or the keyboard on the laptop.
Connecting devices to play through the browser can be very troublesome. If you are using Windows update Internet Explorer & that could help the issue.
Otherwise you might have to buy another external keyboard & keep trying to find one that will work. Save the receipt in case it doesn't work & try again.
But if I was you I would just use the laptop keyboard & save the headache...
Rogue
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