Plat sale doesn't work and haven't worked whole plat sale.

**Knotreel** · 05-09-2020, 10:54 AM

I also have tried for two days now to buy plat but keep getting an error regarding transaction. For me the problem is different, sale price is as it is supposed to be and my card has more than enough credit on it to purchase plat but I have not been able to buy plat yesterday nor today. I changed to a different card and get the same message regarding the transaction not being able to complete. I emailed you this morning with screen shot of the error message. Please many of us are trying to purchase plat during this time of sale, please correct these problems before this sale ends. Thank you.

**Futumsh** · 05-09-2020, 10:57 AM

Originally Posted by Knotreel

I also have tried for two days now to buy plat but keep getting an error regarding transaction. For me the problem is different, sale price is as it is supposed to be and my card has more than enough credit on it to purchase plat but I have not been able to buy plat yesterday nor today. I changed to a different card and get the same message regarding the transaction not being able to complete. I emailed you this morning with screen shot of the error message. Please many of us are trying to purchase plat during this time of sale, please correct these problems before this sale ends. Thank you.

Try again - pretty sure this is fixed (assuming you're using the webstore).

**Hariser** · 05-09-2020, 03:31 PM

I am having problems also in purchasing plats at all. Am all excited about sell but it won't let me purchase any plats. I have never had any problems before. It has been 24 hours plus that I have been trying. I have received messages back from Zendesk that we are working on an answer. Please help! I'm in the US if that makes any difference.

**Futumsh** · 05-09-2020, 03:49 PM

Originally Posted by Hariser

I am having problems also in purchasing plats at all. Am all excited about sell but it won't let me purchase any plats. I have never had any problems before. It has been 24 hours plus that I have been trying. I have received messages back from Zendesk that we are working on an answer. Please help! I'm in the US if that makes any difference.

It looks like you were using the webstore, which had an issue fixed earlier today, and that you haven't tried since then, so please give it another try.