Quote Originally Posted by Cinco View Post
Customer service will be able to help for sure. At what point in this process did you go open the Gold Key and see the message that the Elixir was active? I’m curious but CS will also want to know so they can address the issue. Thanks!
Seconds after buying at the store I equipped my gold farm set and activated the elixir, the message appeared and immediately afterwards I confirmed with the appearance of the elixir emblem in the upper left corner. I don't remember the exact minutes the event occurred but it was between 9:00 9:30 AM as soon as I completed my first 9k of hollows.

I emailed support
Thank you very much Cinco.