I reported a player for saying some appalling things in all chat. They got a 3 day ban, two weeks after I submited the ticket. They used abbreviations for certain curse words too, and got banned regardless.
I guess, if they continue saying these things, even after getting a "warning ban", you'll have to continue reporting them, until they get harsher penaltys. It's tedious, but other than muting and reporting, sadly there isn't much you can do.
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