Yea so if you read the screenshot you've posted along with your post, you'll notice the last 2 lines of the screenshot saying "Please report anyone you suspect of this behavior to support@spacetimestudios.com" and that is precisely what should be done. Additionally, I think the company has definite rules and procedures on banning rather than a "he said she said" methodology so maybe for an investigation to be registered you need to email them about said offense.
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