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  Click here to go to the first Dev post in this thread.   Thread: [some mod please read ]Lost account

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    Forum Adept Nouts's Avatar
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    Default [some mod please read ]Lost account

    Can a lost account be recovered? currently I no longer have the email linked to it, it has been deleted from the google platform and the account is disconnected from everything, even the forum nick, would any recovery be possible? or disappears after the Google account is deleted?

    thanks for listening




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    Senior Member GucciBang's Avatar
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    boa sorte

    11char

    Arcane Legends Since 2012

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    Senior Member Saint Jaffo's Avatar
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    Try creating the email again, after that enter the email and password on the game, if you can't log in try to recover the password, this will send an email to the direction. I don't know if this works but you can try it, hope you recover your account!

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    They said you need to prove that the account belongs to you if you don’t have access to the email anymore.

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    Default

    I've sad the same sorta issue where I lost access to the gmail account that my account was linked with. Support guy told me it couldn't be done
    Maybe its different for you though, goodluck.

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    Forum Adept Nouts's Avatar
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    Quote Originally Posted by Overbear View Post
    I've sad the same sorta issue where I lost access to the gmail account that my account was linked with. Support guy told me it couldn't be done
    Maybe its different for you though, goodluck.
    :/

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    Senior Member Oakmaiden's Avatar
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    Contact Google n ask them to restore your email or help in some manner.
    I’m rubber and you’re glue, what bounces off me, sticks on you..
    Stop assuming my posts are emotional. I don’t care that much.

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    if the email is deleted, you can create a new email (same email address) and every new email will get on that new email adress. i once had a moment that i needed an old email but i already deleted it so i created a new one, received the verification code and entered it.

    also google accounts are recoverable, i don't know how long ago this happend but if it was recently then it was definitely possible

    here is a link to the google account recovery page: google account recovery page

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    Senior Member arcanefid's Avatar
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    If you send mail to STS support and prove to them that you're the original account owner, they can probably help you with it.

    I think you will need to know the account's in-game name, what email it was first registered with (even if it doesn't exist now), and whatever other stuff that you can remember from the account.
    Retired

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    Senior Member Saint Jaffo's Avatar
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    Quote Originally Posted by arcanefid View Post
    If you send mail to STS support and prove to them that you're the original account owner, they can probably help you with it.

    I think you will need to know the account's in-game name, what email it was first registered with (even if it doesn't exist now), and whatever other stuff that you can remember from the account.
    yeah STS asks you for the original email you used to create that account, and the transaction log for platinum purchases (not the one from the game, but the one you see at Google Play store)

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    Forum Adept Nouts's Avatar
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    thanks for the tips to try to recover, I sent a message to the support so wait until they answer me.

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    Senior Member Avaree's Avatar
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    Quote Originally Posted by Nouts View Post
    Can a lost account be recovered? currently I no longer have the email linked to it, it has been deleted from the google platform and the account is disconnected from everything, even the forum nick, would any recovery be possible? or disappears after the Google account is deleted?

    thanks for listening




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    How many times can 1 person lose an account?

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    Avy
    12-2012

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    Forum Adept Nouts's Avatar
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    Quote Originally Posted by Avaree View Post
    How many times can 1 person lose an account?

    Name:  0F689A14-F06C-4E61-B5DC-22D0D7AD735A.jpeg
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    it is the same and did not give result of the first.

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    Forum Adept Nouts's Avatar
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    Quote Originally Posted by Avaree View Post
    How many times can 1 person lose an account?

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    apparently moderators do not respond when help is needed, only to solve something of interest.

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    Member Athina Lopes's Avatar
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    Quote Originally Posted by Nouts View Post
    apparently moderators do not respond when help is needed, only to solve something of interest.

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  17.   This is the last Dev post in this thread.   #16
    Spacetime Studios Dev Futumsh's Avatar
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    Default

    Closing. Obviously you either need to recover the email associated with the account, or contact support, prove the account is yours, and have them change the email to one you have access to.

    https://support.spacetimestudios.com...s/requests/new

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