I see, what must have happened is I must have entered the quest then left without completing the quest and from there on he doesn't offer to take you to the story again, you have to manually find it in quests. Reason being with my other characters I could talk to him, see the quest request and leave and he will ask again. So glad we figured that out because I could have had at least 50 tokens by now if it wasn't for my error.
Thank you for your assistance.