Support's Attention

**Saint Jaffo** · 01-24-2021, 12:54 PM

What's going on with support? Is anyone else being ignored by them? I have been trying to contact them since last week due to a problem with my account, and they simply don't answer to me. First I sent them a message with the email linked to my account, then I sent them another message with my educational email, and yesterday I sent them another message with my personal email, but there's no response for any of them. I know they take a while to answer, that's why I waited 2-3 days before sending any other messages, but it's incredible that I still have no answer in any of my emails. I know that this thread might go down, but is anyone of you being ignored by support?

**QuaseT** · 01-24-2021, 01:21 PM

Recently, time for a response seems to be 1-2 weeks. Further mails will set you back in queue.

**Saint Jaffo** · 01-24-2021, 01:23 PM

Originally Posted by QuaseT

Recently, time for a response seems to be 1-2 weeks. Further mails will set you back in queue.

I see. Thanks for your answer QuaseT!

**Repent** · 01-24-2021, 02:44 PM

I emailed them once about an issue that I needed to be resolved ASAP and wasn’t replied to until a whole month later and I had only sent one email to support

**Overbear** · 01-24-2021, 03:37 PM

https://support.spacetimestudios.com...s/requests/new
Try using this link. I think they are checking these more often than emails, but I might be wrong.

**Saint Jaffo** · 01-24-2021, 03:48 PM

Originally Posted by Overbear

https://support.spacetimestudios.com...s/requests/new
Try using this link. I think they are checking these more often than emails, but I might be wrong.

thanks, you sent me this one via chat box yesterday, I try using it but still nothing

**easynafta2** · 01-24-2021, 07:31 PM

Same issue here, no reply in 6 days even if my issue is critical since I dont have access to my account anymore.

**easynafta2** · 01-24-2021, 07:38 PM

Originally Posted by Overbear

https://support.spacetimestudios.com...s/requests/new
Try using this link. I think they are checking these more often than emails, but I might be wrong.

I used that link sent by admin to report my issue but still no reply.
So i guess it doesnt matter if you use that form, you have to be very lucky to get reply. I only got one reply from admin (in forum) when i opened a thread like this but as i said he only sent me that link without solving my issue so at this point i think you can only wait and check your mail everyday, with the hope that someone is actually checking the support requests...

**Motherless_Child** · 01-26-2021, 01:58 PM

Originally Posted by Saint Jaffo

What's going on with support? Is anyone else being ignored by them? I have been trying to contact them since last week due to a problem with my account, and they simply don't answer to me. First I sent them a message with the email linked to my account, then I sent them another message with my educational email, and yesterday I sent them another message with my personal email, but there's no response for any of them. I know they take a while to answer, that's why I waited 2-3 days before sending any other messages, but it's incredible that I still have no answer in any of my emails. I know that this thread might go down, but is anyone of you being ignored by support?

Based on my experience, the more severe, bonafied legit issues are usually handled swiftly.....

More technical issues like account stuff, bans, and numerous emails usually takes more time due to the need to dig deep and investigate. If they do not get back to you, it's probably due to the fact that your inquiry is "not attention worthy" due to the nature of it.

**Gaurav Arora** · 01-26-2021, 10:57 PM

Originally Posted by Motherless_Child

Based on my experience, the more severe, bonafied legit issues are usually handled swiftly.....

More technical issues like account stuff, bans, and numerous emails usually takes more time due to the need to dig deep and investigate. If they do not get back to you, it's probably due to the fact that your inquiry is "not attention worthy" due to the nature of it.

So by ur definition, issue with account is not a bonafide legit issue?
Then what the heck is a legit issue.
STS support is bad and there is no denying it.

**Pleasant** · 01-26-2021, 11:05 PM

My experience with support is they take like a 1-2 weeks to reply and then anything after that is just no answers

**Motherless_Child** · 01-27-2021, 02:42 AM

Originally Posted by Gaurav Arora

So by ur definition, issue with account is not a bonafide legit issue?
Then what the heck is a legit issue.
STS support is bad and there is no denying it.

Seeing as that there are those type of issues every 5 minutes, you can expect delay.....

What the heck is a legit issue????? Well, a plat issue is a good example.......