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  Click here to go to the first Dev post in this thread.   Thread: Support problem with account recovery

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    Default Support problem with account recovery

    hello, im writing this post cause im very disappointed about support of this game.

    1/2 months ago i opened a thread here to explain my issue: i forgot mail linked to my AL account.
    (i remember character name and password)
    Admin of forum told me to contact support since they can surely get back my account, i did this and result is

    "sorry we cant help you, but you can try to tell us some mails that you used"
    Oh really amazing help, why i didnt tried that 🤦*♂️

    it's been 3/4 years im not logging into the account, i spent many hours playing and im not going to create a new account for sure.

    I read people complaining about the small number of new players, imagine rejecting old players willing to get back on Al and spend real money to recover the difference between other players

    Can someone do something to give me access to my old account, other games company do this since it can happen. I just ask to change the mail linked with account or even more easy, tell me the first letters of the mail, im sure i can remember with a bit of help.

    Character name: easynafta
    Thanks for any help

  2. #2
    Senior Member Encryptions's Avatar
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    Default

    Pm Futumsh / Cinco.

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    Default

    Quote Originally Posted by Encryptions View Post
    Pm Futumsh / Cinco.
    yes i contacted cinco, actually he was the one who told me to contact support for this issue so i hope he can fix this personally
    i dont know how to contact the other admin actually

  4.   This is the last Dev post in this thread.   #4
    Design Department Cinco's Avatar
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    Default

    You must be able to prove you own the account.


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    Need help? Please visit our Support Website at http://support.spacetimestudios.com

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