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  Click here to go to the first Dev post in this thread.   Thread: Support actually not helping

  1. #1
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    Exclamation Support actually not helping

    hello, im writing this post cause im very disappointed about support of this game.

    1/2 months ago i opened a thread here to explain my issue: i forgot mail linked to my AL account.
    (i remember character name and password)

    Yesterday again the support rejected to give hints like first letters of mail (im sure i can remember the mail with the few initial letters)


    hours and hours of playing for nothing.

    SUPPORT REJECTING to tell the mail linked with account, even if it's not security risk since i would need to login inside my mail to write the login code of AL.

    I opened PlayStore and i can see there are many bad reviews related to support. People complaining about my same issue related to account recovery.


    OLD PLAYERS will never spend money on new account or level up again from 0 after hours and hours of grindind.


    HELP THE OLD PLAYERS TO GET OLD ACCOUNTS BACK
    i really hate to write this thread insted of playing.

    I remember the password, IM THE OWENER OF ACCOUNT
    my character name is: easynafta

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  3. #2
    Forum Adept MegaVordred's Avatar
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    Default

    Did you not listen to what Cinco just said on your previous and quite similiar thread?

    Sent from my EVA-L19 using Tapatalk
    PROUD MEMBER OF HIGH SOCIETY

  4. #3
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    Default

    bro u just need to show proof that its yours thats just how easy it is. If the account recovery would not be stringent many players can then claim of other's account..

  5.   This is the last Dev post in this thread.   #4
    Design Department Cinco's Avatar
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    Default

    Support has helped countless players recover their accounts. It's something that the team does almost every day.

    That said - users do need to be able to provide basic proof that they are the true owners of the account.
    | | | |

    Need help? Please visit our Support Website at http://support.spacetimestudios.com

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