The last post from the dev said "Thanks for the feedback and sorry to hear about your run of bad luck

Please drop our support team a line at support@spacetimestudios.com with the details.

Thread closed."

Does this mean we can get refunded if we drop a ton of plat and not get legendaries?

I definitely don't think there should be randomization for items when there is real money involved. Frankly, it's a form of gambling, and plays in to that same impulses.

In any case, if you are refunding people for loses then I would like a refund too.