Platinum not received

[Maryjuanaaa]

I purchased the 150+ plat pack and didn't receive it, despite the transaction going through. What should I do now? In game IGN: Jvnn

Sent from my ASUS_I003DD using Tapatalk

[Futumsh]

First guess is it actually hasn't gone through - sometimes they're delayed.

If it's through google play, sometimes google play services get stuck, so you might try rebooting your device.
You can always contact whichever provider you purchased through and refund it if it's not working, though that really shouldn't be the case.