Hm. I kinda like this guy. He reminds me of a tomato heckler.



But to stay on topic. Yes, it can take a while sometimes for them to back at ya, but they do actually go above and beyond to offer great customer service. You might have to wait longer than you would like, but you will usually receive a way better outcome from your request than any other company would offer. Dracknor has made me very happy in situations where other companies would have told me to eff off.