About not being able to use play balance

[Mythocrisis]

Not being able to use play balance on platinum after a refund has been done.

Even though I have the balance on my account, it's says "transaction has been declined".

If this is on your end, would it be possible to solve it for me so I can purchase .

[Futumsh]

I don't think there's anything on our end that can decline transactions. If you're sure the balance is high enough including taxes, you'll probably have to contact google play support.

[Mythocrisis]

Alright will do.
Thank you for response

[Mythocrisis]

Hi it worked for the 10 plat pack but even though I have the funds for the 1.7k , it says declined.
Why is that happening

[Futumsh]

Hi it worked for the 10 plat pack but even though I have the funds for the 1.7k , it says declined.
Why is that happening

Lots of suggestions when googling for it. It's not on our end of things. Closing.