Resolution for Winter Event Week 3 Issues

[Cinco]

So... Winter Week 3 ended early!

This was not intended and we'd like to make things right.

First, with respect to...

Tier Rewards:

We will be granting the Winter Week 3 Platinum Tier reward package to players that (by all indications) would have reached the Tier had the event continued for the full duration. To determine the threshold we spent the morning examining your scores and the rate at which you gained event points during this third week.

If you were close to Platinum Tier check your character! It is likely that you were granted these event rewards (approximately 65 characters are affected by this adjustment).

Leaderboard:

We took a very close look at point accumulation rates to determine the best course of action here. For Warrior and Rogue LB's the rates did not justify any adjustments given the gaps between ranks. Sorcerer LB on the other hand warranted one (1) adjustment.

The team and I are very sorry for any inconvenience and disappointment that you may have experienced as a result. Multi-week events like this are fresh and exciting, but they're also significantly more complex than standard one-week events. This premature conclusion of Winter Week 3 was due to a game data issue. We will be adding safeguards to ensure this sort of thing doesn't ever happen again.

Best wishes, and Happy New Year!