It's Time To Review Current Banning System?

[Hasifffff]

To the Spacetime Studios Development Team,

After the release of the Letter to the Community, I was genuinely pleased to finally see positive news and direction for this game. However, I strongly believe there is one critical issue that urgently needs to be reviewed for the benefit of both the players and the game itself which is the banning system.

I've been playing Arcane Legends since 2013, and over the years I have witnessed and experienced many stories from friends and fellow players who were banned under questionable circumstances. The most popular one is when players who had not logged in for years suddenly returned only to find their accounts permanently banned, without any clear or relevant explanation. This has happened not just to one individual, but to many cases

Another common case involves players being accused of exploiting simply because they actively trade or do business with others, especially through merchant-style gameplay. Some were banned for being considered “associated with exploiters.” The concern here is : how is an ordinary player supposed to know whether someone they trade with in Paradise or Expedition Camp is an exploiter? Normal buying and selling should not be grounds for punishment without clear proof of intent or wrongdoing.

The third issue involves account sharing accusations related to device or location changes. I know players who sometimes logged into Arcane Legends from their workplace or a different location and were banned days later for alleged account sharing. This raises serious concerns — is it actually forbidden to access the game from different places or devices? If so, this rule needs to be clearly communicated, as it currently does not make sense from a player’s perspective.

At times, ordinary players feel that the rules are unreasonable or inconsistently enforced. This frustration is one of the main reasons many long-time players choose to quit. I firmly believe that if the banning system were reviewed, improved, and made more transparent, many players would be willing to return and continue supporting the game.

I sincerely hope the development team will consider review the current banning policies for the long-term health of Arcane Legends and its community.

Best regards,
A concerned long-time player
Arcane Legends (Since 2013)

[Hobitx]

+1 , I am a victim of the accused. Unclear explaination and proof. Punished with Permenant ban. Is it fair to me ? I spent alot of time grinding everything since 2015 . Huh

[Behoove]

To the Spacetime Studios Development Team,

After the release of the Letter to the Community, I was genuinely pleased to finally see positive news and direction for this game. However, I strongly believe there is one critical issue that urgently needs to be reviewed for the benefit of both the players and the game itself which is the banning system.

I've been playing Arcane Legends since 2013, and over the years I have witnessed and experienced many stories from friends and fellow players who were banned under questionable circumstances. The most popular one is when players who had not logged in for years suddenly returned only to find their accounts permanently banned, without any clear or relevant explanation. This has happened not just to one individual, but to many cases

Another common case involves players being accused of exploiting simply because they actively trade or do business with others, especially through merchant-style gameplay. Some were banned for being considered “associated with exploiters.” The concern here is : how is an ordinary player supposed to know whether someone they trade with in Paradise or Expedition Camp is an exploiter? Normal buying and selling should not be grounds for punishment without clear proof of intent or wrongdoing.

The third issue involves account sharing accusations related to device or location changes. I know players who sometimes logged into Arcane Legends from their workplace or a different location and were banned days later for alleged account sharing. This raises serious concerns — is it actually forbidden to access the game from different places or devices? If so, this rule needs to be clearly communicated, as it currently does not make sense from a player’s perspective.

At times, ordinary players feel that the rules are unreasonable or inconsistently enforced. This frustration is one of the main reasons many long-time players choose to quit. I firmly believe that if the banning system were reviewed, improved, and made more transparent, many players would be willing to return and continue supporting the game.

I sincerely hope the development team will consider review the current banning policies for the long-term health of Arcane Legends and its community.

Best regards,
A concerned long-time player
Arcane Legends (Since 2013)

Sry to not agree with you but you donīt just get banned for questionable reasons, they do it with proof and itīs easy for them to track wether account sharing, buying gold for real money or similar reasons happened. Iīve logged onto my account on holidays for years with no problem, if there is a sudden change of location within no reasonable time inbetween, I am sure itīs easily trackable. I do think the ToS is very clear on why you get banned and Iīve never heard it happening without any reason in all these years, if you have your friends havenīt told you the full truth, especially if itīs a permaban. You can request them to review it and if itīs a mistake on their part, they will but usually itīs just something shady going on

[Sue.]

imagine believing u get banned for changing locations

in a mobile game

[Hasifffff]

imagine believing u get banned for changing locations

in a mobile game

Is up to you if u not believe me ,i guess they assume people sharing account when you try to log in at different location @ip address (From workplace) for the first time ..

[Hasifffff]

Sry to not agree with you but you donīt just get banned for questionable reasons, they do it with proof and itīs easy for them to track wether account sharing, buying gold for real money or similar reasons happened. Iīve logged onto my account on holidays for years with no problem, if there is a sudden change of location within no reasonable time inbetween, I am sure itīs easily trackable. I do think the ToS is very clear on why you get banned and Iīve never heard it happening without any reason in all these years, if you have your friends havenīt told you the full truth, especially if itīs a permaban. You can request them to review it and if itīs a mistake on their part, they will but usually itīs just something shady going on

It’s okay if you don’t agree, but I’m raising this on behalf of the minority who became victims. Because of misunderstandings from the developers’ side, many people became victims, you can see this from the feedback of those who were affected.

Those who clearly violated the terms and conditions definitely deserve to be punished, but there are a few victims who were affected because of inconsistent law enforcement control, causing them to be punished as well.”

[Exclave]

"PLAY with anyone, ANYWHERE, anytime" STS MOTD

[Zzzzz]

Best regards,
A concerned long-time player
Arcane Legends (Since 2013)

Do you think it makes your post more valued? lol

[GajahDuduk]

i agree, this should be reviewed.
or at least more transparent and with a proof.

The third issue involves account sharing accusations related to device or location changes. I know players who sometimes logged into Arcane Legends from their workplace or a different location and were banned days later for alleged account sharing. This raises serious concerns — is it actually forbidden to access the game from different places or devices? If so, this rule needs to be clearly communicated, as it currently does not make sense from a player’s perspective.

this part doesnt align with AL tagline "play with anyone, ANYWHERE, anytime"

[Ypredator]

I was banned and I simply apologized for my actions and woke up unbanned.

[Cinco]

Appreciate your concern - but it's not based in reality.

Players are free to tell whatever story they want to about why they were banned.

We ban players for violating our terms of service. We perma-ban for egregious violations.

The team is also very careful to review the permanent bans because this action should never be taken lightly.


TLDR; if you are banned there was a reason. If you are perma-banned there was a very good reason.