Results 1 to 17 of 17

  Click here to go to the first Dev post in this thread.   Thread: Problems with first time platinum purchase

  1. #1
    Junior Member
    Join Date
    Apr 2012
    Posts
    17
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    2
    Thanked in
    1 Post

    Default Problems with first time platinum purchase

    I was looking to buy some new gear for my avatar, witch of course means buying plat, i went to the plat store, and noticed there was a sale going on, but just as i clicked to buy, it ended and the amount of plat i would have received for ten bucks was cut in half, idk if this is because the sale ended at exactly that second, or if it is a bug, either way, im not going to be buying plat today, witch is too bad cause i really wanted some new gear for my warrior.

  2. #2
    Senior Member
    Join Date
    Oct 2011
    Location
    Magnum Guild Hall
    Posts
    2,914
    Thanks Thanks Given 
    471
    Thanks Thanks Received 
    423
    Thanked in
    259 Posts

    Default

    which* dont take it in a mean way. prolly auto.

    i would email sts for the plat problem


    support@spacetimestudios.com

  3. #3
    Member EldestCollection's Avatar
    Join Date
    Dec 2012
    Location
    California_My time: (PST)
    Posts
    72
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    2
    Thanked in
    2 Posts

    Default

    I had that happened but once i bought the Plat I ended up getting the extra platinum, some people say they didnt receive anything though.
    I would email them.
    AL| Eldestking & Eldestmage
    Check out my All New Profile *Wink*

  4. #4
    Junior Member
    Join Date
    Apr 2012
    Posts
    17
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    2
    Thanked in
    1 Post

    Default

    Thanks for the advice my good sirs, i hadn't even considered that i could simply email them, I've gone back into the game and keep having the same problem, I've yet to buy any plat simply because I'm not sure exactly what ill be receiving for my purchase, and to me ten bucks on an iap is a lot of money, even for such an awesome game, im going to email them now and see ifn j can get this strait

  5. #5
    Junior Member
    Join Date
    Apr 2012
    Posts
    17
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    2
    Thanked in
    1 Post

    Default

    Also i didn't take it in a mean way, i tend to do the same thing to people, even though i tend to be careless with my spelling and grammard when writing posts online

  6.   Click here to go to the next Dev post in this thread.   #6
    Developer - Inactive Samhayne's Avatar
    Join Date
    Feb 2010
    Location
    Spacetime
    Posts
    8,419
    Thanks Thanks Given 
    268
    Thanks Thanks Received 
    8,830
    Thanked in
    2,092 Posts

    Default

    Hi Lennonharison,

    Our apologies for the confusion or difficulty with the first time buyer bonus platinum offer. We are aware of these issues and are working to smooth them over and make the system much more intuitive in an upcoming patch.

    If you are purchasing via in-app on an Apple or Android device, once you move to the next step their system doesn't know about the bonus one time Platinum we're going to add on to your purchase. If you take the leap of faith that EldestCollection did, you'll get the extra Platinum.

    Best regards,
    Samhayne
    | | | |

    Need help? Please visit our Support Website at http://support.spacetimestudios.com

  7. The Following User Says Thank You to Samhayne For This Useful Post:


  8. #7
    Junior Member
    Join Date
    Apr 2012
    Posts
    17
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    2
    Thanked in
    1 Post

    Default

    Thank you for the reassurance I'm about to take the leap of faith, thank you for your quick response. Your games are the only games i ever make IAP purchases in, one because you guys deserve it, (hell id pay almost anything to play your games) and two i really appreciate that making IAPs isn't a necessity,

  9.   This is the last Dev post in this thread.   #8
    Developer - Inactive Samhayne's Avatar
    Join Date
    Feb 2010
    Location
    Spacetime
    Posts
    8,419
    Thanks Thanks Given 
    268
    Thanks Thanks Received 
    8,830
    Thanked in
    2,092 Posts

    Default

    Thanks and let us know if you have problems.
    | | | |

    Need help? Please visit our Support Website at http://support.spacetimestudios.com

  10. #9
    Member
    Join Date
    Dec 2012
    Posts
    81
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    4
    Thanked in
    3 Posts

    Default

    It is known that one you proceed to the check out it does the standard amount of plat, but once you purchase, you will see that you do in deed get the extra 50% it's a little confusing but the end result is correct, buy with confidence.

  11. #10
    Junior Member
    Join Date
    Dec 2012
    Location
    A, A
    Posts
    13
    Thanks Thanks Given 
    1
    Thanks Thanks Received 
    2
    Thanked in
    2 Posts

    Default

    Quote Originally Posted by Samhayne View Post
    Hi Lennonharison,

    Our apologies for the confusion or difficulty with the first time buyer bonus platinum offer. We are aware of these issues and are working to smooth them over and make the system much more intuitive in an upcoming patch.

    If you are purchasing via in-app on an Apple or Android device, once you move to the next step their system doesn't know about the bonus one time Platinum we're going to add on to your purchase. If you take the leap of faith that EldestCollection did, you'll get the extra Platinum.

    Best regards,
    Samhayne
    Good day sir,

    What happens if you DONT get the extra credits like what happened in my case? Will there still be an investigation, I'm sure you guys have a way to track purchases and platinums recieved. I bought the $19.99 package because i thought i was going to get 240+ plat, instead i got 165. Please tell me theres still hope to get my 83 platinum back. Ive been waiting for 10 days now. Its just really frustrating. I hope and know its fair that they will investigate this and hopefully i'll get what i should have gotten 10days ago.

  12. #11
    Developer - Inactive Samhayne's Avatar
    Join Date
    Feb 2010
    Location
    Spacetime
    Posts
    8,419
    Thanks Thanks Given 
    268
    Thanks Thanks Received 
    8,830
    Thanked in
    2,092 Posts

    Default

    Hi Don,

    Our apologies for the delay in getting to your support ticket. Thank you for your patience.
    | | | |

    Need help? Please visit our Support Website at http://support.spacetimestudios.com

  13. #12
    Junior Member
    Join Date
    Dec 2012
    Location
    A, A
    Posts
    13
    Thanks Thanks Given 
    1
    Thanks Thanks Received 
    2
    Thanked in
    2 Posts

    Default

    Thank you too, I understand the difficulty in coming back from a long holiday with a mountain of work.

  14. #13
    Junior Member
    Join Date
    Jan 2013
    Posts
    11
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    0
    Thanked in
    0 Posts

    Default

    me also i have the same problem... when i check the store and add platinum there is written 50% more platinum for first purchase. and then i dont hesitate to buy the 89.99$ and you will get 2550 platinum, and then when i pay it and buy using my paypal. i get only 1700 platinum.. if there is a possible to get the bonus platinum. and if this a bug. please removed it so the other player will not get fool written on that offer..
    in game name: Crazzymixx
    email add: jeneau_emo21@yahoo.com
    im using my facebook account to login on the game.
    transaction id no: e14aa6c6-a8de-4a39-9538-0ec71ec9ca96

  15. #14
    New Member
    Join Date
    May 2013
    Location
    A, A
    Posts
    2
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    0
    Thanked in
    0 Posts

    Default

    I get this **** happen too. damn it said 2550 and give 1700...
    IGN : Feijie
    Google Transaction ID : 12999763169054705758.1370109453889385

  16. #15
    Senior Member wowdah's Avatar
    Join Date
    Jan 2013
    Location
    L
    Posts
    1,339
    Thanks Thanks Given 
    303
    Thanks Thanks Received 
    264
    Thanked in
    127 Posts

    Default

    Quote Originally Posted by FeiJieCFC View Post
    I get this **** happen too. damn it said 2550 and give 1700...
    IGN : Feijie
    Google Transaction ID : 12999763169054705758.1370109453889385
    necro lol...

    pm samhayne or any other dev
    or better email support@spacetimestudios.com
    http://www.spacetimestudios.com/attachment.php?attachmentid=45216&d=1383296273

    Ign: frynoodles

  17. #16
    New Member
    Join Date
    May 2013
    Location
    A, A
    Posts
    2
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    0
    Thanked in
    0 Posts

    Default

    i did report, on MyCase no ppl solve, 2days oledi

  18. #17
    New Member
    Join Date
    Jun 2013
    Posts
    2
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    0
    Thanked in
    0 Posts

    Default

    Ive been having problems purchasing platinums. It keeps saying order error. Pls help I already email the support with the order number but no help.

Similar Threads

  1. 50% bonus plat on 1st time purchase....
    By rjspyro in forum AL General Discussion
    Replies: 13
    Last Post: 01-19-2013, 08:58 PM
  2. DID not get the bonus plat for first time purchase
    By Don de Guzman in forum AL Technical Issues and Bugs
    Replies: 23
    Last Post: 01-11-2013, 09:10 AM
  3. Can't purchase platinum
    By Mqqj in forum PL General Discussion
    Replies: 8
    Last Post: 12-29-2012, 11:40 AM
  4. Platinum purchase bug!
    By saool in forum PL Technical Issues and Bugs
    Replies: 7
    Last Post: 03-13-2012, 05:42 PM
  5. iOS: Cannot Purchase Platinum
    By asommers in forum PL Technical Issues and Bugs
    Replies: 0
    Last Post: 09-13-2010, 03:47 PM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •